Callminer
DECEMBER 28, 2022
Customer sentiment is a crucial metric for every business. Read this blog to learn more about customer sentiment analysis and how it can help improve customer service, guide agent behavior, and more.
Intercom, Inc.
DECEMBER 28, 2022
Well that was quite the year. We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds.
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Shep Hyken
DECEMBER 28, 2022
Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here are 23 ways to help you and your teams provide an amazing customer experience in 2023. .
Zonka Feedback
DECEMBER 28, 2022
Customer feedback is an amazing way to stay on top of your restaurant's pulse. Knowing whether your customers are satisfied or if there are areas to improve to the ongoing success of your restaurant. You won't be able to give customers the best customer service if you aren't trying to find out what they actually think about your service or product. Because of this, their feedback on their interactions with the brand is important information that can help the business develop and better serve its
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ProProfs
DECEMBER 28, 2022
In the 21st century, training instructors are shifting from traditional learning methods to modern approaches where learners can consume the same materials in a self-paced and flexible manner. Learning pathways are one such method that has become extremely important for upskilling learners. . Wondering what a learning path is? These are a group of courses, modules, quizzes, or other activities bundled together, which enable learners to progressively build knowledge through mastery of different t
cxservice360
DECEMBER 28, 2022
Customers are the heart of every business. After all, without your customers, your company couldn’t exist. Far too often, however, the customer experience is not everything we want or hope it to be. Challenges relating to the customer experience are often linked to poor customer service but, again, overcoming obstacles to stellar service is not. Read more.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
MyCustomer Experience
DECEMBER 28, 2022
As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would. 28th Dec 2022. By Colin Shaw Founder & CEO.
Lightico
DECEMBER 28, 2022
Let’s face it: managing customer delinquencies, loan extension requests, and other modifications can be unpleasant and time-consuming. Chasing customers for supporting documents and eSignatures and fielding calls — especially about sensitive financial issues — can burden employees and their managers. With Lightico’s Digital Completion platform, banks and credit unions can streamline and digitize loan servicing journeys.
Lightico
DECEMBER 28, 2022
Loan origination tends to be a cumbersome, messy process. Banks and credit unions find themselves chasing borrowers for missing supporting documents and information, resulting in wasted time and overhead costs. With Lightico’s Digital Completion platform, financial insitutions can quickly and seamlessly complete the customer-facing side of the origination process.
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