Customer Think
AUGUST 3, 2023
Brands today are facing a mix of economic uncertainty, rising acquisition costs and growing data regulations. To help executives and marketers better understand evolving consumer preferences, behaviors and expectations and more quickly create greater customer value and mutual benefit, our team at Airship recently released a new global report, “The Mobile Consumer 2023.
Beyond Philosophy
AUGUST 3, 2023
My podcast colleague teaches introductory marketing to his MBA students, a class offered in their first semester when their energy is high, and their enthusiasm is, too. Inevitably, these same exuberant students will appear at his office hours wanting career advice. Of course, my podcast colleague is an academic, so while he has never steered anyone wrong, he has a limited frame of reference for his counsel.
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Customer Think
AUGUST 3, 2023
Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. This is the focus of CX Day 2023! A good customer experience team is a catalyst to foster a positive, holistic customer focus across the entire organization, one that is informed by data and designed with empathy in order to deliver win-win [.
SurveySensum
AUGUST 3, 2023
Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. You have a great product that your team has worked tirelessly to develop. But you’re not quite sure how it’s being received by your customers. You’ve many questions like – Are they happy with your service? Are there any pain points that need addressing?
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
AUGUST 3, 2023
For years, people have been prognosticating the collapse of the martech landscape. That all these thousands of different martech apps are going to be winnowed down to a handful of winners. For the past 12 years, those predictions have been consistently proven wrong, year after year after year. (The myths of martech are nothing if not resilient.) But maybe, just maybe, the Age of AI will be the inflection point that will bring those failed … 3 possible scenarios for the future of martech in the A
CSAT.AI
AUGUST 3, 2023
There are more Zoomers than Boomers in the workforce now. The World Economic Forum projected that by 2025 Gen Z will make up 27% of working people in the 38 OECD countries and one third of the world population. They are likely to become some of your customer service agents ( and your customers ). Are you prepared to meet their needs and retain the Gen Z service agents in your contact center?
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zonka Feedback
AUGUST 3, 2023
Looking for effective questions to create Mobile App Surveys? Explore the most effective Mobile App Survey Questions to create powerful mobile surveys for collecting actionable feedback. With over 52% of the internet traffic coming from mobile devices and 90% of that coming from mobile apps, the usage of mobile applications is unchallenged.
Customer Think
AUGUST 3, 2023
Customer Service Suite brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution
MyCustomer Experience
AUGUST 3, 2023
My podcast colleague teaches introductory marketing to his MBA students, a class offered in their first semester when their energy is high.
Customer Think
AUGUST 3, 2023
The news is out and it’s not really good. According to Gallup, engagement levels fell from 36% in 2020 to 33% in 2022, and then to 31% in 2023 in the U.S. alone. Lack of employee engagement costs companies a whopping 8.8 trillion across the globe!
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ClearAction
AUGUST 3, 2023
Customer Experience-Inspired Corporate Strategy Lynn Hunsaker Customer experience-inspired corporate strategy is rare, according to a recent poll in a strategic planning LinkedIn group. In my 5-year study of B2B CX practices , we asked: “Is customer experience (1) a determinant or (2) a subset of corporate strategy, or (3) is it unrelated?” If you define “customer experience” as as post-sales retention, or programs, or a department, or interactions, your answer may be &
Customer Think
AUGUST 3, 2023
Introduction : In a rapidly changing and uncertain world, the power of Purpose has emerged as a guiding light for individuals, businesses, and communities alike. Purpose transcends mere profit and provides a deeper meaning, a sense of direction, and a reason to persevere even in the face of adversity.
Customer Think
AUGUST 3, 2023
“Do they have budget,” is a fundamental qualifying question for every seller. We have all sorts of tricks/techniques for determining this. There’s the old standby, “What were you planning to spend?” Alternatively, the direct approach, “How much have you budgeted for this project?” Or if we are selling XaaS, “As you know our standard pricing […] The post Do They Have Budget???
Customer Think
AUGUST 3, 2023
My partner gets his hair cut at one of the chain “salons”. I use the quotes because it’s not a fancy place. There’s nothing wrong with it, but it’s a chain that you can probably guess…there are a few of them and they do fine work for a great price. His only gripe is one [.
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Customer Think
AUGUST 3, 2023
If you aspire to venture into an exciting and financially rewarding industry, starting an equipment rental business might be the perfect path for you. The equipment rental industry has witnessed remarkable growth, outpacing even the construction sector in recent years.
Customer Think
AUGUST 3, 2023
Salespeople tend to fall into one of three groups when it comes to following up: The post When Do Follow Up Calls Add Value appeared first on Kurlan & Associates, Inc.
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