Customer Think
JUNE 23, 2023
The way businesses connect with customers is evolving, and artificial intelligence (AI) is leading the way. Servion Global Solutions predicts AI will power 95% of all customer interactions by 2025, including live telephone and online conversations.
The Customer Service Blog
JUNE 23, 2023
Manchester City have won the ‘Treble’ (The Premier League, the FA Cup, and the European Champions League). Above are some photos of me taken at City games last season! But why is the Club so successful? It’s really not just down to spending lots of money (like the jealous supporters of their rivals claim). Many of the top football clubs in the UK have spent just as much money as Manchester City, but they have not had anywhere near the same amount of success.
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Customer Think
JUNE 23, 2023
CX maturity models in Europe vary from country to country. Some have barely started or are still in the early stages of development. Others are more advanced in adopting, implementing and optimising customer-centric strategies. The reasons why some countries are accelerating at a different pace are as rich and varied as the continent.
Zendesk
JUNE 23, 2023
At Zendesk, championing equality and inclusion for all is woven into the fabric of our culture and values. We believe each one of us has the power and the responsibility to make a real difference, and that our business—and its employees—can be a powerful engine for change. Our Pride month celebrations are a glittering testament to this spirit. From confetti cannon-filled parade floats and coordinated dance routines to supporting impactful initiatives and nonprofit organizations, Zendesk has reco
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Customer Think
JUNE 23, 2023
The advancement in disruptive technologies has given rise to a plethora of opportunities for miscreants to fuel cyber sabotage and data integrity risk. The proliferation of cloud-based technologies has accelerated the process of data exchange and sharing – data is more easily accessible to users across business ecosystems.
Zonka Feedback
JUNE 23, 2023
Take action on Customer Feedback collected for your SaaS Product to enhance customer satisfaction. Find out how you can effectively Close the Feedback Loop and Improve your SaaS Product. Ignoring Customer Feedback is as detrimental as not collecting it at all. It renders all the effort you put into reaching out to your customers and gathering feedback pointless.
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