Experience Investigators

SEPTEMBER 26, 2023

What’s going on right now in Customer Experience (CX)? We’re doing something a little different, a little new in this Experience Action episode. This CX Pulse Check is your ticket to understanding the customer experience economy today, so you can plan for future success! You’ll come away from this episode knowing more about how to leverage behavioral data and technology to create personalized, efficient experiences, and more.

CX 98

CX Technology Technology Customer Experience 98

C3Centricity

SEPTEMBER 26, 2023

How important is innovation in your organisation? If it is not one of your top three objectives, you’re missing out on revenue […] The post The Power of Creativity: How to Foster Innovation in Your Organization first appeared on c3centricity.

Innovation 90

Innovation 90

Customer Think

SEPTEMBER 26, 2023

For businesses across industries, there’s never been a more mission critical moment than the one we’re in right now. Various technologies associated with AI—most notably OpenAI’s ChatGPT—have thrown harsh light on the inadequate structures girding most so-called modern companies while also setting blazing fires at their feet. It’s been very dramatic.

AI 79

AI Customer Experience Technology Technology 79

Comm100

SEPTEMBER 26, 2023

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t happen. In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. While we’re all familiar with the basics, like using a customer’s name in an email, today’s innovators are going far beyond these conventions to deliver personalization.

Sentiment Analysis 72

Sentiment Analysis Omnichannel AI Customer Service 72

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Customer Think

SEPTEMBER 26, 2023

In an ever-evolving world, customer experience has become the focal point of business success. It’s not just about satisfying customers; it’s about exceeding their expectations. Enter generative AI, a transformative force that’s revolutionizing how businesses interact with their customers and elevating the overall customer experience.

AI 74

AI Customer Experience Technology Technology 74

CX Network

SEPTEMBER 26, 2023

How to implement a successful Voice of the Customer program in 5 steps

Voice of the Customer 106

Voice of the Customer VOC 106

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. You’ve likely encountered the pain points of low product adoption and felt the weight of challenges like customer churn and stagnant growth. Imagine this scenario: Sarah, a dedicated product manager, launched a cutting-edge SaaS platform with an intuitive user interface and robust features

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Customer Think

SEPTEMBER 26, 2023

Understanding what will motivate a potential customer to buy your products or services is a critical prerequisite to developing an effective marketing strategy and creating compelling marketing communications. As thousands of marketers will attest, thi.

Innovation 63

Innovation 63

Hodusoft

SEPTEMBER 26, 2023

HoduSoft Joins CCA as Vendor Member: Revolutionizing Cloud Communication Innovation In today’s technology-driven world, unified communications and cloud technology are evolving at a rapid pace. Staying ahead of the competition and providing innovative solutions to customers requires not only a commitment to innovation but also active participation in industry associations and alliances.

Innovation 52

Innovation Contact Center Technology Technology 52

Customer Think

SEPTEMBER 26, 2023

Catherine, one of our podcast listeners, wants to know how to establish her organization’s reputation for having low prices without the companion reputation for having cheap and low-quality products. It’s a good question that, in my experience, is easy to get wrong. However, since I would imagine some of you have a similar problem, […] The post How Can I Establish a Reputation for Low Prices WITHOUT Seeming Cheap and Low Quality?

Customer Loyalty 52

Customer Loyalty 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Help Scout

SEPTEMBER 26, 2023

Tattly insists on delighting customers and uses Help Scout to make providing memorable support as easy and fun as it should be.

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52

Customer Think

SEPTEMBER 26, 2023

Workflow automation and digitization refers to the use of software and other digital technologies to reduce (or eliminate) the number of manual tasks within the workplace. Generally speaking, this aims to boost corporate efficiency in a variety of ways, including: Transferring data between platforms. Sending messages to internal employees. Creating and sending out calendar events.

Technology 63

Technology Technology 63

Help Scout

SEPTEMBER 26, 2023

Learn from folks who are helping customers, building teams, and growing careers in ecommerce customer service.

Customer Service 44

Customer Service 44

Customer Think

SEPTEMBER 26, 2023

In the fast-paced world of today, innovation is not just a buzzword but a necessity for survival and growth. We explore a transformative approach to leadership that places future thinking at its core – I will summarise the key concepts of the book and highlight why it’s so crucial for fostering innovation.

Innovation 63

Innovation 63

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MyCustomer Experience

SEPTEMBER 26, 2023

Neglecting existing customers in pursuit of new ones is a common mistake which is why it’s an issue that lies at the heart of most.

Customer Retention 52

Customer Retention 52

Customer Think

SEPTEMBER 26, 2023

New offering includes a powerful, intuitive form solution, a collection of app integrations, and customizable templates for event registrations, online applications, lead generation, payments, and more

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52

SugarCRM

SEPTEMBER 26, 2023

A growing number of businesses are eager to invest in predictive data analytics to accelerate their CX strategies. But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach? Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Customer Think

SEPTEMBER 26, 2023

In the ever-evolving realm of the hospitality sector, where competition is fierce and customer expectations are high, companies face several challenges to keep pace with the times and stay alive.

Hospitality 52

Hospitality Hospitality AI Customer Expectations 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Customer Think

SEPTEMBER 26, 2023

The world of blogging is crowded, and standing out often boils down to one thing: Can you engage your readers? Writing a compelling blog post involves more than good grammar and accurate information – it’s about creating a narrative that hooks your audience from start to finish. Here are some tips and suggestions.

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52

Customer Think

SEPTEMBER 26, 2023

Citizen development, a practice wherein non-technical employees take on the role of creating custom software solutions, has emerged as a powerful approach organization are adopting to streamline their operations and drive innovation.

Government 52

Government Innovation 52

Customer Think

SEPTEMBER 26, 2023

What really happens on presentation day? Theater. Salespeople validate what the individuals on the committee already believe to be true. If you're not the one getting the business, nothing you do on that day will change that UNLESS the one who is getting the business screws up big time. The post Sales Presentations to Big Companies – the Same as Political Theater appeared first on Kurlan & Associates, Inc.

Sales 40

Sales 40