C3Centricity

JANUARY 16, 2024

The World Has Changed. Everyone is talking about the importance of customer centricity. But they should be actioning quantum customer centricity! Let me explain. Many people think that customer centricity is the same as customer experience. They’re wrong! At least if they are thinking about the traditional CX model. As we start a new year, I am celebrating the official launch of the New CX Model Quantum Customer Centricity™ (QC²) … Beyond CX.

Customer Experience 90

Customer Experience CX Touchpoint Customer Service 90

Customer Think

JANUARY 16, 2024

Artificial Intelligence: An Overview and Evolving Responsively Artificial Intelligence (AI) involves creating intelligent computer systems that operate autonomously. These systems possess the ability to learn, adapt, make decisions and act in a manner similar to the human brain, utilizing advanced techniques such as Large Language Models (LLMs) and Generative AI.

Artificial Intelligence 78

Artificial Intelligence AI Technology Technology 78

ECXO

JANUARY 16, 2024

The European Customer Experience Organization (ECXO) is delighted to announce our first Linkedin live session in 2024: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy at On February 7th at 2 pm CET – 1 pm GMT – 8 am EST Subscribe here: [link] Featuring one of the world’s leading authorities on customer experience, transformation, and change.

AI 52

AI CXM CX Innovation 52

Customer Think

JANUARY 16, 2024

Like many B2B marketing agencies, even though we’re a professional services business and don’t sell or re-sell technology, our firm gets marketed to regularly by companies looking to recruit us as a channel partner.

B2B 69

B2B Technology Technology 69

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Helpt

JANUARY 16, 2024

Introduction So you've decided to outsource your tech support? That's a smart decision! Perhaps the driving force behind this choice was your ambition to offer 24/7/365 support , a necessity in today's always-on world. Or maybe the decision was influenced by the high costs associated with hiring and maintaining a full-time, in-house IT staff. Outsourcing is a strategic move that aligns with the need for efficient, responsive support, crucial for sustaining customer satisfaction and staying compe

Customer Satisfaction 52

Customer Satisfaction Business Operations Customer Relationship Business Growth 52

Customer Think

JANUARY 16, 2024

Customer service emerges as a vital difference in the fast-paced and complex world of logistics, where the smooth transportation of goods is crucial. The term “customer service in logistics” refers to a complex collection of contacts and operations that extend beyond cargo deliveries.

Transportation 69

Transportation Customer Service 69

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Hold your horses; You better pay attention to your target market! Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Customer Think

JANUARY 16, 2024

TextMR uses generative AI to analyse qualitative text data to a high standard and allows for easy understanding of insights

AI 64

AI 64

SurveySensum

JANUARY 16, 2024

Looking to develop new products and kick your business up a notch ? Hold your horses; You better pay attention to your target market! Here’s the thing: Customer-centric brands are 60% more profitable than those that are not. As such, listening to what your potential and regular customers have to say does matter. That’s where customer feedback comes in for your product development initiative.

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Zonka Feedback

JANUARY 16, 2024

Creating surveys from scratch can be a tedious task. Are you tired of sifting through mediocre responses? Do you wish to receive valuable feedback without the hassle?

Customer Feedback 52

Customer Feedback 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Customer Think

JANUARY 16, 2024

The key differentiator for any brand is its customer experience – the sum total of all the activities it performs. As competition intensifies, the need for creating excellent and outstanding CX only amplifies further!

CX 56

CX Customer Experience 56

SugarCRM

JANUARY 16, 2024

The ever-complicated, often regressive, sibling relationship between sales and marketing would be comical if it weren’t so frustrating. These two departments depend on each other to be successful , yet often don’t take the time to offer ideas and support on sales marketing needs. But think about it for a second. As a functioning, deal closing, money-making department, sales is almost entirely dependent on the work of marketing.

Sales 26

Sales Social Media Customer Acquisition Education 26

Customer Think

JANUARY 16, 2024

I buy everything on Amazon. Suppose I want something; that is where I go first. Not only that, it’s usually the only place I go. It’s habitual, and breaking it would be difficult for anyone. But not impossible. Today, let’s look at seven ways you can change habits to improve your return on investment.

Customer Loyalty 53

Customer Loyalty 53

Intercom

JANUARY 16, 2024

The future of customer service is human + AI. A future where human intelligence and artificial intelligence combine to make customer service remarkable. In March of last year – in pursuit of this future – we released our breakthrough AI chatbot, Fin. Fin automatically resolves customer issues with safe, accurate, conversational answers based solely on your support content.

AI 98

AI Customer Service Sentiment Analysis Artificial Intelligence 98

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Customer Think

JANUARY 16, 2024

Mark Twain once said, “Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did so.” That quote is about living a “no regrets” life. No regrets thinking is great mindset to install into your sales organization.

Sales 49

Sales 49

Hodusoft

JANUARY 16, 2024

HoduSoft at 31st Convergence India Expo: Showcasing Next-Gen Communication Solutions The 31st Convergence India Expo is just around the corner, and HoduSoft is all set to make an impactful presence at this event. Being one of the top players in the Unified Communications industry, HoduSoft has consistently led the way in transforming how businesses communicate and engage with their customers.

Contact Center 52

Contact Center Omnichannel Technology Technology 52