Myra Golden Media

FEBRUARY 8, 2021

Guide customers to the next step, or bring down the temperature in interactions, and slash talk time by explaining three things: Here’s what we know Here’s what we’ve done Here’s what’s next. Was This Helpful? I’m asking you because my newsletter offers ideas like this all the time. If you’re not yet subscribed, sign up here.

Customer Experience 121

Customer Experience 121

Totango

FEBRUARY 8, 2021

Totango, Inc., the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. G2, the largest software marketplace and review platform, annually names its list of best software companies based on authentic, timely reviews from real users. “We are honored to be named to G2’s prestigious Top 50 Software list for 2021,” said Guy Nirpaz, CEO and Founder of Totango.

Start-ups 95

Start-ups Customer Experience 95

Comm100

FEBRUARY 8, 2021

Offering live chat on your website is a no-brainer if you want to provide accessible and fast support to your customers. It’s fast become the most popular digital channel for customers and agents alike whose experiences are both improved by it. But before you jump into choosing your live chat software , you need to decide if you want hosted or self-hosted live chat.

Social Media 52

Social Media Finance Healthcare Compliance 52

Zendesk

FEBRUARY 8, 2021

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast and without hiccups or mistakes along the way. As a result, every customer interaction is a moment that can make or break your business. And every opportunity to help your customers is imperative, whether it’s helping them make a purchase or refunding a product.

B2C 52

B2C CX Retail AI 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

SugarCRM

FEBRUARY 8, 2021

By now, most professionals in the sales and service fields are well aware of the basic benefits of Customer Relationship Management. Unfortunately, actually getting your employees to use it is an entirely different beast. The fact is, people, don’t like change. And when it comes to CRM adoption, there may be many reasons why salespeople resist. Control.

CRM 26

CRM Customer Relationship Management Sales Education 26

ClientSuccess

FEBRUARY 8, 2021

As a successful, scaling customer success department, your team needs the right tools and resources to be successful. Over the past few years, customer success teams have migrated off sales-focused CRM and project management platforms to solutions that are custom built from the ground-up for customer success teams to better manage customer accounts.

NPS 98

NPS CRM Sales Technology 98