Beyond Philosophy

APRIL 16, 2021

There is a surprising lack of literature on company politics. For such an important topic that can be awkward for people, it seems there should be books, podcasts, training, and everything else on it. Today I am going to do my part on being some of the change I want to see in the world. I am sharing the five rules for dealing with company politics that I learned over my career.

Gaming 148

Gaming Start-ups Customer Experience Innovation 148

Totango

APRIL 16, 2021

Personalized customer engagement promotes more active use of your product and stronger relationships with your brand. Personalization builds customer trust in your brand, strengthening your relationship. This lays the groundwork for subscription renewals and upsell opportunities. Learn what types of communication you can personalize and what techniques you can use to promote personal engagement.

NPS 69

NPS Start-ups Technology Technology 69

Qmatic

APRIL 16, 2021

As a patient flow management specialist, my job is to help our clients improve their patient and staff experience by using patient flow management techniques. In this article, I'll describe what a COVID-19 vaccination scheduling solution is and how it fulfills patient and healthcare providers current needs.

Healthcare 45

Healthcare 45

CallCare

APRIL 16, 2021

The rise of E-commerce seems unstoppable. Accelerated by the global COVID 19 pandemic, the world of retail has changed forever. Online sales now account for over 34% of all retail sales compared to just 15% five years ago. How do e-commerce businesses maintain the experiential aspects that previously only a physical store has delivered? Customer experience matters and it delivers returns.

E-commerce 40

E-commerce Customer Service Social Media Retail 40

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Zendesk

APRIL 16, 2021

Sales reps know nothing’s harder than patiently nurturing a lead, establishing a relationship with them, and carefully converting them into a customer—nothing, of course, except finding a good lead in the first place. Lead generation is often a huge challenge for sales and marketing professionals. But it doesn’t have to be. With the right tools and advice, anyone can become an expert in how to generate leads.

Social Media 98

Social Media B2B Sales Start-ups 98

Totango

APRIL 16, 2021

Engaging your customers is the key to lowering churn and leaving no client behind. Knowing the user engagement metrics that matter for your business can help improve your performance. Here are six top KPI categories to track: License utilization. Product adoption rate. Stakeholder engagement. Customer health score. Customer sentiment indicator. Support metrics.

Net Promoter Score 69

Net Promoter Score NPS Customer Journey Map Customer Feedback 69