Inside Customer Service
JUNE 24, 2021
Which fast food burger chain is better: Whataburger or In-N-Out? The debate rages. Texans loudly proclaim their allegiance to Whataburger. Californians quickly tell you that In-N-Out is the best. Other states might feel caught in the middle. So just for fun, I devised an objective test. Let's forget polls run by food magazines that are more about state pride than real quality.
Fonolo
JUNE 24, 2021
Did you know that 61% of customers don’t like the traditional IVR (Interactive Voice Response) audio model? Nobody likes lengthy phone prompts, and customers usually prefer to speak to a human. However, IVR is an efficient tool with benefits for both contact centers and customers when used correctly. IVR helps route customers to the right person to satisfy their needs, and with customers’ growing disdain for audio IVR, Visual IVR is fast becoming a standard for contact centers.
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Heart of the Customer
JUNE 24, 2021
So, Gartner predicted that, by 2025, 75% of companies will stop using NPS to measure their customer support program. I’m calling BS. Now, I am a bit jealous, because it’s great click bait. I can just picture the folks at Gartner sitting around, thinking, “Wow – Forrester got a lot of interest when they predicted […]. The post Is the Net Promoter Score Really So Bad?
Zonka Feedback
JUNE 24, 2021
We, at Zonka Feedback , have got another reason to rejoice as Crozdesk's portal has recognized us as a Trusted Vendor 2021 with a score of 90/100 in the Feedback Management category ??. The score is base on user satisfaction (94/100) and press buzz (35/100) data gathered via Crozdesk's AI ranking algorithm.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
cxservice360
JUNE 24, 2021
Customer treatment and satisfaction affect the bottom line of any business, but we often have trouble identifying the different types of customers we encounter. It’s important to know what type of customer you’re dealing with so that you can increase their satisfaction as well as your own bottom line. When it comes to customers, it. Read more.
The Contact Company
JUNE 24, 2021
Multilingual customer support is important. Your customers expect to be able to talk to your Customer Service Team whenever they need them- no matter where in the World they are. […]. The post Top Tips for Multilingual Customer Support appeared first on The Contact Company.
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The Contact Company
JUNE 24, 2021
Multilingual customer support is important. Your customers expect to be able to talk to your Customer Service Team whenever they need them- no matter where in the World they are. In fact, according to a 2014 report from Common Sense Advisory , 74% of customers would be more likely to purchase from a company that offered post-sales support in their language.
The DiJulius Group
JUNE 24, 2021
Technology is changing the world but not always for the better. In 2025, there will be more machines in the workforce than human beings. There are restaurants now that literally don’t have a human being employee. Artificial intelligence will have the ability to do nearly any job currently being done by human beings, from lawyers. Read Full Article.
Foresee
JUNE 24, 2021
The post Live Webinar Series: Banking Customer Experience Data appeared first on Verint ForeSee.
Qualtrics
JUNE 24, 2021
Over the past 15 months, organizations have learned that remote work — and the flexibility that comes with it — has become a fundamental part of the employee experience. Flexibility is now one of the top factors that determines job satisfaction — second only to salary, according to a new study by the Future Forum, a consortium backed by Slack , conducted on the Qualtrics platform.
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Knowmax
JUNE 24, 2021
Ways to increase customer loyalty using knowledge base software.
Intercom, Inc.
JUNE 24, 2021
?. For the second June in a row, many of us are still celebrating Pride from our own homes (and screens). That’s why our theme for Pride this year is “being out while the world is in.” And with this in mind, we took a very Irish idea and shared it with our colleagues – the concept of being out out. What is “ out out”, you may ask? Well, if you’re going to the cinema, you might say you’re going out.
Knowmax
JUNE 24, 2021
Innovative ways to train call center agents.
CommBox
JUNE 24, 2021
Delivering an exceptional customer experience (CX) is one of the most impactful aspects that set brands apart from their competitors. That being said, knowing how to provide an outstanding customer experience is usually more easily said than done. With all the available tools, channels, and solutions it can seem overwhelming. . Without the right CX strategy , not only will most businesses miss the mark, but it will increase their costs in the long run.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Help Scout
JUNE 24, 2021
Today’s businesses face more competition than ever before. Getting someone to make a one-time purchase is difficult enough, but for SaaS companies that rely on repeat business, the task is even tougher. You need something to differentiate your company from your competitors. Some try to go viral with a quirky ad or use one-off incentives like promotional discounts to stand out, but those can be costly and time consuming and can deliver mixed results.
Lightico
JUNE 24, 2021
Digital transformation may be the trending term de jour, but it’s also fraught with complications due to its breadth of scope. What exactly are we digitally transforming? The backend? The customer-facing frontend? Does everything get the digital treatment, or just part of a company’s operations? The reality is that digital transformation comes with some significant preconceptions.
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