Tue.Jul 09, 2024

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The Sugar-Coating Coworker

The Belding Group

Sugar-coating coworkers are people who are so concerned with having a positive relationship with the boss that they will say and do most anything to keep the boss happy - to the point of creating negative outcomes. Shaun Belding | www.shaunbelding.

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The ongoing decline of brand loyalty, what’s driving it and what should be done about it – Interview with Simon Morris of ServiceNow

Adrian Swinscoe

Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. Simon joins me today to talk about ServiceNow’s new Consumer Voice […] The post The ongoing decline of brand loyalty, what’s driving it and what should be done about it – Interview with Simon Morris of ServiceNow first appeared on Adrian Swinscoe.

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Reduce Payroll While Improving the Self Service Experience

The DiJulius Group

Don’t Let Your User Self Service Experience Backfire With the mad shift to pushing customers to self-service channels, many companies are hurting their overall customer satisfaction and reducing customer retention by creating a poor user experience. How One Company Reduced Non-Revenue Calls & Reduced Payroll Due to increased call volume, one of our eCommerce clients.

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Unlocking Business Success: 5 Key Trends in 2024 to Succeed Your Customer-First Strategy

C3Centricity

As we debut the second half of the year, the ever-evolving landscape of customer experience (CX) is making business success even more challenging than usual. Are you finding this too? If so, then I have some ideas to help. We already know that businesses that embrace a customer-first strategy successfully lead their markets by driving growth from increased loyalty.

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SaaS Evolution: The Critical Role of Embedded Finance

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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The Customer Experience is a Means, not an Ends

Customer Think

The objective or “ends” for a company is maximizing the firm’s value. This means maximizing the current and future cash flows from customers. Delivering great customer experiences is one strategy — the “means” — for realizing those goals.

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[Experience Action Podcast] CX Pulse Check – July 2024

Experience Investigators

We unravel how customer success principles are reshaping B2C and B2B industries on this special CX Pulse Check edition of the Experience Action Podcast, with Jeannie Walters and special co-host David Sakamoto. Dive into the fascinating world of AI in the fashion industry, where artificial intelligence is transforming design, marketing, and personalization.

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7 Lessons To Learn From Starbucks NPS To Boost Your Customer Loyalty

SurveySensum

Did you know that Starbucks customers visit the store approximately 6 times per month on average? Why do you think that is? – It’s the experience they create from the moment you walk into their store to the moment you leave and even beyond that. And because of this experience, the coffee giant currently enjoys an NPS score of 77, one of the highest in the sector!

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Contact Center Automation: Top Trends in 2024

Customer Think

Source: Pexels Contact Center teams are often the busiest departments in an organization. Customer service agents must promptly respond to customers asking various questions through multiple communication channels. While automation is part of every business process, it is especially valuable in the contact center.

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Inspiring customer loyalty with a great customer experience

CX Network

Annette Franz shares four tips for ensuring customer experience drives customer loyalty

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The Customer Journey Remix: Rethinking Engagement in a Multi-Channel World

Customer Think

Did you know that companies can retain almost 90% of their customers if they use a multi-channel marketing strategy? A company that implements an omnichannel approach can experience a 23x increase in customer satisfaction. I don’t know about you, but I find those to be some pretty impressive numbers.

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How to Easily Navigate Crypto Accounting in the Web3 Era

Speaker: Aaron Jacob, VP of Accounting Solutions & Reagan Cook, GTM Lead

Are you struggling to navigate the complexities and challenges that come with crypto accounting? 🤔 This new webinar will cover everything businesses need to know to get started with crypto accounting after incorporating crypto into their business models! Industry experts Aaron Jacob and Reagan Cook of TaxBit will thoroughly explore the prevalent operational hurdles encountered by accounting teams when interacting with crypto on the books, and detail how software solutions can effectively

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Building Brand Loyalty Through Personalized Experiences with Generative AI

SugarCRM

In today’s highly competitive market, building brand loyalty is more crucial than ever. Customers have numerous options at their fingertips, and retaining them requires more than just offering a good product or service. It requires creating personalized experiences that make customers feel valued and understood. This is where Customer Relationship Management (CRM) software powered by Artificial Intelligence (AI) comes into play.

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Top 5 Challenges in B2B Marketing Analytics and How to Overcome Them

Customer Think

In the ever-evolving landscape of B2B marketing, analytics play a crucial role in understanding customer behavior, optimizing campaigns, and driving business growth. However, leveraging marketing analytics effectively can be fraught with challenges.

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5 Ways to Maximize CRM Efficiency in Your Sales Team

Customer Think

In the fast-paced world of sales, efficiency is everything. A well-utilized Customer Relationship Management (CRM) system can be the linchpin of a productive sales team. Yet, many businesses fail to harness its full potential. If your CRM feels more like a burden than a boon, it’s time for a strategic overhaul.

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AI Assisted Software Development: Benefits and Concerns for Businesses

Customer Think

All the hard-working and ambitious leaders out there surely know how difficult it is to run a business and provide value-added services or products to customers. The reason is none but the ever-changing business environment. This changing technological landscape has been driving new customer demands and expectations.

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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Now there is no excuse for not closing the loop on customer feedback

Customer Think

It’s pretty safe to say that most businesses ask their customers for feedback these days. Most would agree that is a good thing. But, there are two problems with that situation.

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Electric Vehicles and AI: Driving the Consumer & World Forward

Customer Think

Image generated by Bing AI Image Creator – www.bing.com/images/create/ Artificial Intelligence: Autonomous Driving Artificial Intelligence (AI) has multiple applications including streamlining and enhancing business processes, medical diagnostics, manufacturing automation, text and image generation, and autonomous driving. Autonomous driving is an important AI application that will have a big impact on consumers in the coming years.

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How Risk Massively Impacts Customers’ Buying Decisions and What You Need to Do A Master Class: Unlocking The Psychology of Customer Experience

Customer Think

Listen to the podcast: This episode is the sixth of eight master classes, showing that one event never affects customer behavior. Multiple events can occur at any one time. Today’s master class discusses understanding risks and how we, as human beings, deal with those risks.

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AWS Partners SuccessKPI and ConnectGen Launch Contact Center Builder to Speed and Simplify CCaaS Deployments

Customer Think

Innovative solution can accelerate small CCaaS deployments from months to days

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!