Customer Think
DECEMBER 16, 2022
The year 2023 is almost here, so that means it’s time to put your marketing plans into action and find new ways to connect with your target audience. Business leaders and marketers want to do everything they can to create a top-notch customer experience (CX). It’s no wonder why; happy shoppers turn into long-term customers […].
Shep Hyken
DECEMBER 16, 2022
This week, we feature an article by Stephen Holliday, CEO and Founder of Level , an on-demand pay platform that helps employees manage their financial well-being. He writes about ‘quiet quitting’ and how contact centers can resolve this challenge in their organization. The concept of ‘quiet quitting’ has become a popular term within the working world.
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Customer Think
DECEMBER 16, 2022
Consumer expectations are being set by voice assistants like Siri, Google Assistant, and Alexa. We interact with this technology every day. And we’re coming to expect this same type of interaction and rapid response when we communicate with businesses. Given this, solutions like conversational AI will soon be a requirement for every company’s contact center. […].
Zendesk
DECEMBER 16, 2022
Customer expectations are changing—shoppers want instant answers to their questions at any time of the day. More importantly, they expect their interactions with customer service teams to lead to a resolution. No friction, no bumps. Technology is changing, too. AI has never been more available, and bots are more sophisticated than ever before. That’s why businesses are looking for ways to introduce bots in customer conversations.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Customer Think
DECEMBER 16, 2022
How to deploy data-driven customer retention strategies and stop that evil churn. Nowadays, generating personalized experiences for your patrons is crucial if you want to stay ahead of the curve. 70% of people feel more inclined to remain loyal to a company that tries to personalize their experience—creating a data-driven customer retention marketing through email […].
Zonka Feedback
DECEMBER 16, 2022
When it comes to making a product successful, it is not limited to just selling a product to the customers with good features. Developing a product and making your customers love it is a full-fledged process. Your product is not just a service to which your users subscribe. It is a complete experience that you provide to your users on which your success depends.
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
Zendesk
DECEMBER 16, 2022
Since its launch in 1996, The New York Times website, nytimes.com , has evolved from a basic retread of the print edition to a dynamic digital hub where millions of readers get breaking news, recipe ideas, and their daily Wordle fix. After investing in ancillary products like the New York Times Games section, The Times has seen its digital subscriber base steadily grow over the past eight years.
Customer Think
DECEMBER 16, 2022
Lots of research shows that Facebook is used significantly less by Generation Z, but what happens when it comes to shopping? How does Generation Z use social media for shopping? New research from SimplicityDX shows that just like the older age groups, about half of Gen Z online shoppers think that social media is a […].
Zendesk
DECEMBER 16, 2022
This year, many shoppers are waiting until the last minute to finally purchase the items they’ve been adding to their wish list for the past few months. Unfortunately, in today’s environment, some might not have the funds on hand to get everything on their list. Buy Now, Pay Later (BNPL) is a way customers can afford these payments. The scheme allows customers to split their payment across multiple weeks without accruing interest—as long as customers don’t miss their payments—which has led to it
Customer Think
DECEMBER 16, 2022
Faced with higher interest rates, stubbornly high inflation, and the need to cut costs, small businesses are re-evaluating how to balance growth in the face of lower budgets, leaner teams, and more demands on the network they rely on to operate in a digital-first environment. This is particularly the case for those businesses without the […].
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1 to 1
DECEMBER 16, 2022
It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to elevating customer and employee experience. We polled business leaders on TTEC’s LinkedIn page, asking “What will be the biggest CX focus in 2023?” Among the 457 people who responded, employee engagement and digital engagement got the largest shares of votes at 37% each.
Customer Think
DECEMBER 16, 2022
Customer experience (CX) strategy should be an ongoing discussion within every organization. The best companies revisit this all-important question often: What do our customers really want? International organizations supporting diverse locales and languages–on both the customer and employee sides–have come to the conclusion that customers want personalized support.
Knowmax
DECEMBER 16, 2022
The post How Knowledge Management Improves Customer Engagement? appeared first on Knowmax.
Customer Think
DECEMBER 16, 2022
We live in a computer-driven age that is permeating all aspects of our life. This age of technology and innovation has also given us a new type of crime: cybercrime. Just like the IT and technology being introduced everywhere around us, cybercrimes are reaching us in many of our activities, sadly even affecting our communication […].
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
CX Network
DECEMBER 16, 2022
A look at how Printemps’ innovative virtual store experience was brought to life.
Customer Think
DECEMBER 16, 2022
UX researchers have a lot to think about, these tips can help inform their decision-making When it’s time to embark on UX research, there are so many things researchers might consider when deciding how best to proceed. From usability to reporting, to scale ratings, to randomization, researchers are contemplating many ideas. The following article shares […].
Hodusoft
DECEMBER 16, 2022
Call Center Technology Trends Every Business Leaders Must Know. Customer expectations have evolved, today they use multiple communication channels to reach out to a business. A simple call no longer makes the cut, they expect a business to be responsive on social media, chat, and emails too. More than 80% of customers demand that a business’s support service be as good as their product.
Customer Think
DECEMBER 16, 2022
Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector. However, that never came to pass. Instead, the retail sector has come roaring […].
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Customer Think
DECEMBER 16, 2022
by Kim Campbell in Kim Campbell, Loyalty Program Management Check your wallet (digital and/or physical) – do you have loyalty cards for your favorite retail outlets? Gas, grocery, fashion, technology… and probably more. Salesforce research says cons.
Customer Think
DECEMBER 16, 2022
My approach to distributing my writing has changed dramatically over the years. I used to be pretty pro guest blogging, and now not so much. Explaining my current syndication approach can help others better promote their writing. This is, however, not a technical guide. Originally published at [link] December 12, 2022. I’ve written for places where I […].
Customer Think
DECEMBER 16, 2022
Selling pre-pandemic required perseverance, business acumen, and sometimes a little bit of charm. However, selling in the digital era requires all that, and so much more. Salespeople today are expected to build trust and rapport with buyers while primarily communicating via Zoom or Google Hangouts. As such, selling today has an added layer of complexity […].
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