Beyond Philosophy

NOVEMBER 2, 2023

Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn’t just being cool; he used them for research. Professor Simonson learned that sometimes, we don’t want to make a choice or at least not a new one. Once we settle on an option, we stick with it if we must make the same one again.

Start-ups 89

Start-ups Sales 89

Zonka Feedback

NOVEMBER 2, 2023

To ensure customer satisfaction and build a great customer experience, it is necessary to survey your customers and collect their insights regarding their experiences, needs, and expectations from your business. Creating an effective survey is one step, but the key to successful surveys lies in convincing a large number of customers to take the survey and provide their valuable feedback.

Customer Satisfaction 59

Customer Satisfaction Customer Experience 59

Customer Think

NOVEMBER 2, 2023

The rapid digital transformation of the world around us brought about many changes. For example, enterprises are increasingly choosing Node.js as a tool for advancing their digital transformation. Why? Node.js offers a remarkable combination of speed, scalability, and versatility.

Technology 52

Technology Technology 52

Zendesk

NOVEMBER 2, 2023

What is workforce management? Workforce management (WFM) is a set of processes and technologies a business can use to manage employees and resources, optimize productivity, and ensure the organization complies with laws and regulations. The overarching goal of WFM is to create as much efficiency as possible. Many people can attest to cooking a nostalgic family recipe only to discover it isn’t quite how grandma used to make it, realizing later that it’s missing the secret ingredient—whether it’s

AI 52

AI Technology Technology Start-ups 52

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

SurveySensum

NOVEMBER 2, 2023

Are you aligning with the evolving needs and preferences of your customers? If not, you should start gathering customer feedback. It’s the key to exceeding their ever-changing expectations. To stay ahead, use a robust customer feedback platform to gather insights from various interactions, such as delivery experience, product usage, support queries, and website visits.

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

Customer Think

NOVEMBER 2, 2023

Artificial Intelligence (AI) in marketing has been rapidly evolving throughout the years, picking up pace seemingly every day. In the late ’90s, the technology was used to cluster consumer behaviors to predict future ones (e.g.

AI 68

AI Artificial Intelligence Technology Technology 68

MyCustomer Experience

NOVEMBER 2, 2023

Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn't just being cool; he used.

52

52

Customer Think

NOVEMBER 2, 2023

Preparing for a first-party data strategy is crucial for brands in today’s evolving landscape of data privacy regulations and cookie deprecation. This article is going to discuss the importance of a first-party data strategy, the challenges brands face in preparing for it, and the steps they can take to be successful.

Technology 58

Technology Technology 58

Hodusoft

NOVEMBER 2, 2023

How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers The advent of multi-tenant PBX systems has revolutionized Unified Communications as a Service (UCaaS) space. As per a GlobeNewswire report , the multi-tenant UCaaS market is projected to grow almost 20 percent through 2030 because of the rapid adoption of remote working. At HoduSoft, we have years of experience and proven track record of providing multi-tenant PBX systems to UCaaS service providers.

Compliance 52

Compliance CRM Legal Customer Relationship Management 52

Customer Think

NOVEMBER 2, 2023

It’s critical to stay one step ahead of the competition and value your consumers in a world of rapid change and transforming consumer attitudes. Since the pandemic took place, online retail sales have been steadily increasing, which has increased competition, pushed up client acquisition costs and complicated supply chain management.

Retail 52

Retail Sales Customer Loyalty Technology 52

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

SugarCRM

NOVEMBER 2, 2023

As fellow Sugar Market users ourselves, we love to discover how the apps and tools in our arsenal do their magic, especially in terms of complex marketing automation processes, such as nurture email campaigns. In the world of digital marketing, where every click, open, and conversion counts, understanding the inner workings of these tools becomes not just a pursuit of knowledge but a strategic necessity.

CRM 26

CRM Start-ups Sales 26

Customer Think

NOVEMBER 2, 2023

Services Expand Across All Time Zones with Addition of Industry-Leading CPO Firm

B2B 40

B2B 40

Zendesk

NOVEMBER 2, 2023

There’s widespread acknowledgment that AI will be a core component of great employee experiences moving forward. Teams are growing increasingly optimistic about AI’s potential to deliver quality employee support that’s faster and more cost-effective. This infographic shows how EX professionals are preparing for the rise of AI in the workplace and leveraging it to optimize workflows, increase employee engagement, and get more value with fewer resources.

AI 52

AI 52

Customer Think

NOVEMBER 2, 2023

Sounds great, just plug-and-play. The promise is bold: you can do everything yourself without the need of expensive support and get away from reliance on the research geeks. Empower organizations to manage their Voice of Customer (VoC) programs in-house without depending on vendor support.

VOC 68

VOC CX Technology Technology 68

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