The DiJulius Group

NOVEMBER 6, 2023

Creating a signature brand experience isn’t just about what you do; it’s about how you make your customers feel. It’s the difference between a one-time transaction and a lifelong memory. At the DiJulius Group, we’ve honed a methodology that empowers brands to leave an indelible mark on their customers’ hearts and minds. Think of one.

Customer Experience 94

Customer Experience 94

TeamSupport

NOVEMBER 6, 2023

It’s more critical than ever to deliver customer support in a timely and efficient manner. According to Forrester, customers are 2.4 times more likely to stick with a brand when their problems are resolved quickly. To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

Zonka Feedback

NOVEMBER 6, 2023

Google Forms is known as a user-friendly form creator that helps businesses build online surveys, quizzes, and polls quickly. However, its simplicity comes at the cost of functionality as the platform can’t handle most of the advanced form-building needs that we need today.

Customer Feedback 59

Customer Feedback 59

Customer Think

NOVEMBER 6, 2023

Quantifying CX ROI has been a top challenge, but it’s amazingly simple when you take the right approach. Imagine a CX issue that is chronically at the top of every CX report in Service, surveys, churn, and so on.

CX 81

CX Manufacturing Customer Experience 81

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

TeamSupport

NOVEMBER 6, 2023

It’s more critical than ever to deliver customer support in a timely and efficient manner. According to Forrester, customers are 2.4 times more likely to stick with a brand when their problems are resolved quickly. To achieve that level of responsiveness, your business needs live chat—providing a way for customers to interact with you at any time, day or night.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52

The DiJulius Group

NOVEMBER 6, 2023

In an era where numbers dominate the business landscape, customer experience has emerged as the holy grail that differentiates leaders from the laggards. The rationale behind this emphasis is clear—customers no longer make decisions purely based on price or product; instead, their experiences influence their purchasing behaviors, loyalty, and advocacy.

Customer Experience 52

Customer Experience 52

MyCustomer Experience

NOVEMBER 6, 2023

Anton Vierietin/iStock There are always consequences to decisions, especially bad ones; the decision by British Airways to re-brand, and by.

52

52

Customer Think

NOVEMBER 6, 2023

Stanford Professor Itamar Simonson is very clever. He brought snacks to class for his students. However, he wasn’t just being cool; he used them for research. Professor Simonson learned that sometimes, we don’t want to make a choice or at least not a new one.

Customer Loyalty 45

Customer Loyalty 45

SurveySensum

NOVEMBER 6, 2023

Bakery A and Bakery B competed to improve customer satisfaction. They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. Weeks later, Bakery B attracted more customers, including some from Bakery A.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Customer Think

NOVEMBER 6, 2023

Digital transformation has become an imperative for organizations across industries looking to thrive in today’s rapidly evolving business landscape. At its core, digital transformation is about using modern technologies to create new business models, processes, and experiences that deliver greater value to customers and employees.

Technology 58

Technology Technology 58

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Customer Loyalty

Intercom

NOVEMBER 6, 2023

You satisfy your customers, but can you satisfy our curiosity? With John Harte, Senior Director of Customer Support at Contentful. Please tell us a little bit about your company and what you do there. Contentful is the leading headless CMS provider. I am the Senior Director of Customer Support and manage teams located across the globe providing world class support to our customers.

Construction 59

Construction AI Customer Service Customer Experience 59