Forrester Report Predicts Investment in Analytics Over Next Two Years
Callminer
JANUARY 14, 2014
New Forrester research predicts investment in analytics for 2014 & 2015; IBM Watson announcement confirms that IT purchasing is on the rise.
January, 2014
182 
Take Care of Your Employees and They’ll Take Care of Customers
Win the Customer
JANUARY 9, 2014
'Forget the statistics, take good care of your employees and they''ll take good care of your customers. Employee happiness is the key to customer success.
Join 24,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Trending Sources
Coach Smarter: How to Maximize the Value of Your VoC Program on the Frontline
PeopleMetrics
JANUARY 29, 2014
'At every level of sports, there are coaches. And at every level of coaching, there is disagreement about how to measure a coach’s performance. Even with significant advances in how teams evaluate performance, it can be difficult to quantify “coaching” as a variable. Is it a coincidence that some of the most respected coaches of all time ( Phil Jackson , Bill Belichick ) have coached some of the greatest athletes of all time (Michael Jordan, Tom Brady)?
Customer Experience Professionals, Meet Service Design: Your New Best Friend
1 to 1
JANUARY 3, 2014
'Companies can turn to a variety of experts -- like interactive agencies and customer experience transformation consultants -- for help with improving or innovating the customer experience. But despite years of experience and a thriving professional network, one type of expert remains virtually unknown to customer experience professionals: the service design agency.
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Create group administrators to manage learners better
ProProfs
JANUARY 14, 2014
'Whether you’re creating an online exam or a training course, you can save tons of time by assigning group administrators to manage learners better. A group administrator typically represents the senior management of a business or an educational institution. For instance, let’s say your company has training requirements at different global locations.
The Power of Contact Metadata
Callminer
JANUARY 8, 2014
Contact metadata is an important and often overlooked factor for successful speech analytics deployments. Read more on CallMiner's blog!
Sign up to get articles personalized to your interests!
Tech Customer Success brings together the best content for the technology customer service and experience professionals from the widest variety of industry thought leaders.
More Trending
Does Customer Service Know What’s Expected?
Win the Customer
JANUARY 20, 2014
'Clarity of expectation, perhaps the most basic of employee needs in the workplace, is critical to customer service performance. Do your customer service agents really know what is expected of them? Or better yet, do they know what a successful result of their work looks like? Approximately half of American workers are unclear about what […].
The Language of Customer Service
Win the Customer
JANUARY 5, 2014
'The way you express yourself in your customer service interactions will determine whether your message will be received in a positive or negative way.
What Really Creates Customer Loyalty? [INFOGRAPHIC]
Win the Customer
JANUARY 10, 2014
'Most companies that set out to deliver better customer service today fall short of creating a customer experience that creates customer loyalty.
Customer Service When You Can’t Contact Customers
Win the Customer
JANUARY 1, 2014
'It’s difficult to catch decision makers at their desks most of the year, but this doesn’t mean that you can forget customer service when you contact customers. Look, I know how you feel. Calling all day, every day, reaching voicemails or getting transferred straight into voicemail without the line ever ringing. I’ve been there, I’ve […].
Reimagine Your Communications With A Unified Platform
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
7 Effective Tips for Better Customer Loyalty
Win the Customer
JANUARY 20, 2014
'The emotional bond of customer loyalty may not appear on your business''s bottom line, but is critical to the survival of your organization.
When you Lose Your Customer Service Focus
Win the Customer
JANUARY 4, 2014
'Most businesses fail to understand is that when you lose customer service focus it''s actually more costly to your business than great customer service.
5 Killer Strategies to Boost Your Customer Conversion Rate Online
Win the Customer
JANUARY 8, 2014
'In order to increase your customer conversion rates, you need to optimize every channel and medium through which you interact with customers.
In Customer Service We Trust
Win the Customer
JANUARY 15, 2014
'Customer service providers are caretakers of customer trust and must go above and beyond to deliver results that customers want.
Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
10 Things Customer Service Needs to Know About Customers [INFOGRAPHIC]
Win the Customer
JANUARY 17, 2014
'The easiest way to make sure that you deliver exceptional customer service is to know exactly what your customers want.
The New Rules of Customer Engagement: Data-Driven & Yet Human-Centric
Win the Customer
JANUARY 6, 2014
'We are living in an era of constant customer engagement. And customer engagement is more complex today with higher expectations from informed customers.
Beginner’s Guide to Improve Customer Experience [INFOGRAPHIC]
Win the Customer
JANUARY 3, 2014
'This simple blueprint is a guide for how to overhaul and improve customer experience and enhance customer engagement in just one year.
Real Customer Service Doesn’t Happen Without Emphathy
Win the Customer
JANUARY 21, 2014
'Empathy is the most important skill you can have in customer service. It''s not always asked for, but is always welcome and keeps customers coming back.
Software Composition Analysis: The New Armor for Your Cybersecurity
Speaker: Blackberry, OSS Consultants, & Revenera
Software is complex, which makes threats to the software supply chain more real every day. 64% of organizations have been impacted by a software supply chain attack and 60% of data breaches are due to unpatched software vulnerabilities. In the U.S. alone, cyber losses totaled $10.3 billion in 2022. All of these stats beg the question, “Do you know what’s in your software?
What’s Your Customer Experience Manifesto?
Win the Customer
JANUARY 13, 2014
'Providing a great customer experience for our customers makes them proud to be associated with us and is part of our legacy of customer service.
Be True to the Purpose of Customer Service
Win the Customer
JANUARY 19, 2014
'Evaluate every new technology and each new process needs to be evaluated against the real purpose for customer service.
2 Minutes Worth of Quotes to Inspire Better Customer Service
Win the Customer
JANUARY 17, 2014
'Staying motivated in customer service is 99% of the battle to deliver better customer experiences each day.
Making the Sale: 3 Cold Calling Tips
Win the Customer
JANUARY 10, 2014
'Cold calls without thinking is difficult, but tailoring the call experience can lead to better customer service and improved customer contact success.
7th Annual CX Report by The Northridge Group Uncovers Priority Training Focus
Advertisement
JUST RELEASED! New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement. Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall exper
Business Etiquette 101: Should You Send a Gift to a Customer?
Win the Customer
JANUARY 6, 2014
'When done correctly, giving a gift to a customer can strengthen relationships with business associates, customers, and employees.
Things to Know and Things to Avoid When Starting a Business
Win the Customer
JANUARY 14, 2014
'Starting a business can be fun and exciting on the surface, but it requires great discipline and planning be done right.
United Airlines Proves that Improving Customer Experience Requires Positive Employee Engagement
1 to 1
JANUARY 27, 2014
'While attending a cocktail party in December, I met a woman who returned to the U.S. that day from Costa Rica. She was a flight attendant and drove directly to the party from JFK airport. When I asked her which airline she worked for, she replied, "the worst airline in the world." I responded, "Let me guess--United Airlines.". There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Creating an Online Community of Veterans
1 to 1
JANUARY 14, 2014
'For decades, veteran service organizations such as the American Legion, Veterans of Foreign Wars, and AMVETS have helped U.S. military veterans connect with one another. But as thousands of men and women return from combat in Iraq and Afghanistan, many of these soldiers are looking for immediate ways to unite with their comrades and peers. As a former Army infantry officer who served in Iraq, Paul Rieckhoff saw an opportunity to connect recent veterans through digital channels.
When Customers Win, You Win: How to Deliver Value That Transforms Your Customer Experience
Speaker: Donna Weber - Customer Onboarding Expert
Customer onboarding is so much more than going live with your product and driving adoption. The truth is, onboarding is the most important part of the customer journey. When you set positive first impressions, establish trusting relationships, and quickly deliver meaningful outcomes, you create customers for life. Invest an hour with Donna Weber to learn why your customer onboarding is critical to your success.
Five Retail Trends for 2014
1 to 1
JANUARY 16, 2014
'January tends to be a quieter month for retailers after the rush of the holidays. Not only are many consumers shopped out, but the receipt of credit card bills can be a rude awakening of holiday overspending. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
Customer Experience Predictions for 2014
1 to 1
JANUARY 31, 2014
'My colleague John Dalton and I recently published a report outlining our major predictions for customer experience in the coming year. What we envision is perhaps best summed up by the old William Gibson quote: "The future is already here, it''s just not evenly distributed.". There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.
The Good Gang: Why Teams Should Be More Like Meerkats
1 to 1
JANUARY 16, 2014
'Eeeek eeeek. Wakka wakaa!" That is one of the many calls of the gregarious meerkat. Translation: probably something like "Run, Forrest! Run!" It''s a constant battle for meerkats to protect themselves from the elements of the blistering Kalahari Desert. Each day must be meticulously calculated and every member must work in concert to stave off a startling range of threats, and capitalize on tasty opportunities. ".
Meet compliance training requirements with ProProfs
ProProfs
JANUARY 2, 2014
'Whether you’re a business looking to create a certification course on internal company policies, or an institution that has accreditation requirements, ProProfs Compliance Certificate feature helps you easily create certification courses for meeting your compliance requirements. No organization today can disregard the importance of compliance training.
How Retailers Are Transforming Customer Experiences with Data & AI
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Let's personalize your content