Entertainment Innovation Machine Learning Technology 
Intercom, Inc.
DECEMBER 31, 2019
He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all.
ECXO
APRIL 10, 2024
This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.
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Uniphore
JANUARY 25, 2022
As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Every Company will be a Technology Company.
Ameyo Callversations
FEBRUARY 22, 2022
Artificial intelligence (AI), also called machine learning, has hugely impacted the digital world. AI incorporated CX technologies leverage deep learning and natural language understanding to automate even the most minor interactions that can make up a user’s experience. Machine Learning.
Aquire
SEPTEMBER 21, 2021
Digital transformation happens when companies adopt digital technologies to create innovation, improve business processes, and offer better value to their customers. True digital transformation takes place across two distinct dimensions: Integration of digital technology. What is digital transformation? A cultural shift.
DMG Consulting
AUGUST 16, 2022
The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming. Today’s IVAs use machine learning (ML) to identify new use cases and make recommendations on how to respond to them. IVAs Are Good for Agents and CX. IVAs Are Essential for an AI Transformation.
C3Centricity
SEPTEMBER 24, 2017
I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Beverage manufacturers are getting into entertainment in a big way.
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