Beyond Philosophy

JANUARY 28, 2019

Customer Experience is having some growing pains. However, by adopting a renewed focus on the following five concepts in Customer Experience, you can overcome these challenges, and, perhaps more importantly, stay ahead of the competition. Senior management will deploy your resources elsewhere. You go into business to make money.

CX 139

CX Net Promoter Score AI Artificial Intelligence 139

ClearAction

FEBRUARY 27, 2015

That's because there are many more applications for customer experience insights than first meets the eye. " Additionally, customer experience insights should be woven into strategies, organization structure, processes, policies, hiring and promotion criteria, training and performance assessment, and the general psyche of the company.

Customer Journey Map 118

Customer Journey Map Voice of the Customer Advertising/ Marketing VOC 118

Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. Furthermore, customers remember their good and bad experiences with brands. This means they will voluntarily advocate for your brand and promote your business by word of mouth.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

SurveySensum

JULY 6, 2023

Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. And offer everything that an ideal shopping experience entails – seamless transactions, personalized interactions, exceptional service, and genuine care.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

SurveySensum

JULY 6, 2023

Here’s an eye-opening statistic – ‘78% of customers have backed out of purchase due to a poor customer experience’- Glance, Counting the Customer. And offer everything that an ideal shopping experience entails – seamless transactions, personalized interactions, exceptional service, and genuine care.

Customer Satisfaction 52

Customer Satisfaction Retail Social Media Net Promoter Score 52

Qualtrics

JUNE 12, 2019

You’ve most likely heard about this brand and their mission. Through this story, they’ve created a brand image that shows they care about more than just their customers and want to do good in the world. What is brand image? In order to cut through the noise, you must have a strong brand image. How to build brand image.

Real Estate 42

Real Estate Start-ups Actionable Insights Innovation 42

CX Journey

AUGUST 18, 2016

Customer expectations, swayed by the latest digital innovations, have put stress on traditional models and have prompted companies to transform their businesses to deliver better customer experiences. Complications arise when businesses try to understand what constitutes a better customer experience.

Touchpoint 41

Touchpoint E-commerce Innovation Manufacturing 41