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Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. The role of a call center manager is complex and challenging. Meet Our Panel of Call Center Managers & Business Leaders: Adeel Shabir. Hassan Alnassir. Ben Winter.
Beyond Philosophy
JUNE 23, 2015
A couple of years ago, our local newspaper, The Philadelphia Inquirer, ran a disturbing story about how a mortgage loan company in Phoenix had sent spam advertising messages which appeared on the screens of thousands of wireless phone customers. Many online retail sites have engaged in sweepstakes and other customer generation programs.
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Execs In The Know
OCTOBER 20, 2022
So how can you ensure that your contact center provider has what it takes to foster a winning culture? Wave 0: Has supervisors, managers, and site directors take customer calls before agents are onboarded, and ensure leadership is familiar with common call drivers and can better support agent challenges.
Experience Investigators
AUGUST 3, 2021
Who doesn’t love a quick win? Customer experience leaders often have to celebrate quick wins and show other leaders fast, to earn that next round of support. But I get nervous when people ask me about customer experience shortcuts. Too often, shortcuts within the wrong areas lead to shortfalls and short-sightedness on what really matters.
Intercom, Inc.
SEPTEMBER 15, 2022
Together, they’ll talk about the evolution of emojis, recent trends in business messaging, and how organizations can use emojis to build better relationships with their customers. A slight raise of the eyebrow, folded arms, an inviting smile – face-to-face conversations are a lot more than a simple exchange of words.
Callminer
JULY 23, 2019
The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. One state government agency shared how its traditional annual employee survey spurred enterprise-wide action to make things better.
SurveySensum
JULY 14, 2020
As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. Customer Experience has become a top priority for businesses in 2020. LinkedIn : [link]. Website : [link].
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