Win the Customer

APRIL 27, 2016

If you want your new small business to be competitive against the established ventures in your niche, it’s important to pay attention to the details that will create a professional appearance. Here are a few tips for how to give your new small business a professional vibe.

Invoicing 75

Invoicing Hospitality Hospitality Sales 75

SurveySensum

MARCH 11, 2024

According to research, 83% of employees value getting feedback, whether good or negative, since it helps them grow professionally and find their jobs more fulfilling. This can include a certificate, a preferred parking spot, or a small bonus. Reward methods are very genuine acts so workers can feel appreciated by their employers.

Finance 52

Finance 52

SurveySensum

JANUARY 29, 2024

This is where many businesses drop the ball: post-purchase customer experience. Here are 7 Small but Impactful Ways to Improve Customer Experience Immediately After Making a Sale 1. They’ll feel reassured knowing exactly what they paid for and how they can give a shout if something goes wonky. You made the sale – awesome sauce!

Sales 52

Sales Customer Experience Social Media Gaming 52

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. It’s like a gold mine of insights that can propel your business to new heights. In fact, companies with engaged employees outperform those without by 202%.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

TeamSupport

DECEMBER 6, 2019

1) Large companies will hire customer support professionals that rarely, if ever, directly interact with customers. An agent that’s excellent on the phone will always have its place, but more B2B professionals are viewing agents as a last resort for only the most severe problems. So what's in store for the next decade? Probably not.

B2B 80

B2B Machine Learning Technology Technology 80

Qualtrics

AUGUST 26, 2019

She suggested that I learn more about the Candidate Experience Leader position, and here I am – about to move into this brand new role within the company. I started my career as many Recruiting professionals do – by total accident. This happens all the time at Qualtrics, and I’m excited to tell my story!

Start-ups 34

Start-ups 34

Totango

DECEMBER 13, 2022

As subscription models and recurring revenue become the norm for both SMBs and enterprise solutions, customer success is becoming an essential part of businesses across the globe. Keep the work at hand as a focus and trust that the vibe of your team will be clear during the interview process. What do we want?

Start-ups 92

Start-ups Sales 92