Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

CommBox

JANUARY 28, 2024

These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%).

AI 52

AI Customer Service Real Estate B2C 52

CommBox

SEPTEMBER 13, 2021

Powered by machine learning capabilities, chatbots learn to understand human behavior, communicate more naturally and constantly improve the customer experience. The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%).

Sales 98

Sales AI Healthcare Omnichannel 98

CommBox

SEPTEMBER 20, 2021

These astonishing numbers drive companies to search for innovative solutions that improve their responsiveness and take customer experience to the next level. . The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). About Commbox.

AI 96

AI Customer Service B2C Real Estate 96

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. AI IS THE HEADLINER FOR 2019. probability).

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CommBox

SEPTEMBER 23, 2021

Businesses across various sectors such as the financial industry, healthcare, and retail understand how exceptional chatbots are, as seen by a 67% increase in chatbot adoption within businesses between 2018-2020. . That’s why you need to equip chatbots with artificial intelligence and machine learning capabilities.

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59