Customer Bliss

APRIL 19, 2016

Jude Children’s Research Hospital, where he is responsible for the overall donor experience, contact center operations, and donor account processing functions. Martin and I open the show discussing his transition from for-profit (United Airlines) to non-profit (St. We want money going to the hospital.

Non-Profits 48

Non-Profits Hospitality Hospitality Contact Center 48

Steven Van Belleghem

NOVEMBER 16, 2020

The insurance policy covers several types of expenses: from medical, hospital, dental, accident to illness, medical evacuation and baggage location, plus cancellation or interruption of the trip. The insurance is offered around the world, with the exception of countries subject to economic sanctions by the UN or the Brazilian government.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

SugarCRM

AUGUST 19, 2020

In other words, be open to the idea that customers will be calling, texting, or emailing, not necessarily to have you solve something for them, but because they need something non-commercial: A friendly voice, an interaction with fellow work-from-home employees, and so forth. . A shining example of this is Zappos.

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

Comm100

NOVEMBER 27, 2017

s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. This is why some brands opt for the seemingly safer “ non-apology ” – a statement that has the form of an apology, but that doesn’t acknowledge responsibility or express true remorse.

Social Media 123

Social Media Non-Profits Legal Manufacturing 123

Qualtrics

DECEMBER 3, 2021

Leisure and hospitality businesses were the most affected. Understandably given the in-person nature of the roles and the high risk of infection, the leisure and hospitality industry has been greatly affected by the pandemic. The average hourly wage for non-farm workers working for private companies rose $0.20 in April, $0.13

Customer Experience 49

Customer Experience Hospitality Hospitality Non-Profits 49

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. Salman Sharif – FCXP (CX-II), CX Advisor, and EMEA at Forrester.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

MAY 20, 2020

Entirely removed the non-essential content out from the prime real estate zones. Hospitals quickly implement new technology to better support their personnel, and banks processing small business loans in record time. All of these scores significantly more than the 37% who think they should carry on advertising as normal.”.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Customer Bliss

JULY 7, 2016

I’m honored that we have had 12 guests in my podcast series, with the most senior leaders from the insurance, entertainment, not for profit, healthcare, automotive, library system, government, technology and car rental industries. Jude is a non-profit, and as Martin notes, “our mission is to save children’s lives.

Customer Experience 56

Customer Experience Non-Profits B2C B2B 56

Intercom, Inc.

FEBRUARY 4, 2021

The group of businesses works across industries from agri-tech to motor to SaaS, with the shared goal of finding environmentally positive solutions that deliver on both purpose and profit. “T hat’s how we solve global warming.

Transportation 183

Transportation Gaming Agriculture Start-ups 183