Customer Bliss

NOVEMBER 21, 2019

As the chief customer officer (CCO) of the organization, you may at times feel like you’re begging for people to listen to you, to understand your goals, and to implement your suggestions. Successful CCOs Deliberately Build a Plan of Action. People know how to achieve results within their silo walls.

CX 73

CX Customer Experience 73

Customer Bliss

SEPTEMBER 26, 2017

Sandy Miranda explains her three rules for how to elevate from your existing role to a CCO Role in your organization. Sandy tells of her deliberate path from Customer Care Manager to CCO and how she took actions to earn the role and ensure she could be successful in it. About Sandy.

Customer Journey Map 0

Customer Journey Map Sales Customer Experience 0

Customer Bliss

DECEMBER 26, 2018

One of the first verticals to stack rank brands by survey score, automakers started sending out surveys to car owners and asking how dealers did with sales or service. In one of my Chief Customer Officer roles, as I was getting acclimated with the company, I saw huge rolls of gold foil stickers with, “Give us a 10!”

Hospitality 81

Hospitality Hospitality CX Gaming 81

Intercom

JUNE 22, 2023

We decided to survey more than 1,000 global support leaders and practitioners to ask them how they’re feeling about the rapid evolution of AI and automation and how they’re adapting their strategies for the changes ahead. Short on time? If you enjoy our discussion, check out more episodes of our podcast.

AI 59

AI Start-ups Technology Technology 59

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Help Scout

AUGUST 11, 2021

Rather than a blog devoted to its product, ClientSuccess focuses heavily on creating knowledge around the why of customer success rather than the how. One of the best ways to stay current with trends and customer needs is by following customer service blogs. Bill Quiseng. Bill Quiseng is a well-known influencer in the customer service space.

Customer Service 80

Customer Service Artificial Intelligence Start-ups Education 80