Fonolo

FEBRUARY 16, 2021

We’re expecting many more exciting innovations in the next few months. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-biometrics and AI-powered real-time analysis are both technologies we expect to blossom in the coming years. Contact Center Trends 2021.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

SugarCRM

JULY 7, 2022

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. CRMs that use sentiment analysis can automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

Technology 55

Technology Technology Data Entry ML 55

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Ameyo Callversations

AUGUST 24, 2022

These efforts are based on a combination of AI, NLP and Machine Learning (ML). Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities. Modifying the responses to be delivered based on the customer’s view about the business.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Heading up the Customer Support team at Intercom, I have had the privilege to get early access to some of the innovation that we’re driving in this space.

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Using machine learning, natural language processing (NLP), and automation technologies, AI’s potential is seemingly limitless. With AI, you get innovative tools that make this less of a guessing game.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. However, like any other innovative technology, it also comes with its own set of challenges.

AI 52

AI Customer Experience Social Media Machine Learning 52

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( Developers can use the API to build applications capable of performing sentiment analysis, spam detection, document classification, purchase prediction, and more.”. Now for some real pie!

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

UJET

DECEMBER 10, 2020

Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

SugarCRM

SEPTEMBER 23, 2019

The opportunity to be a sponsor is our way of supporting a dynamic community of innovative minds. Staying on top of trends such as social media, artificial intelligence, machine learning and marketing automation, as well as when and how to use them, can be a risky proposition when done incorrectly. We are proud to take part!

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Manufacturing 24

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

C3Centricity

SEPTEMBER 24, 2017

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. Therefore technology is used to enable quicker and deeper integration and analysis of all the information flowing into an organisation.

Technology 48

Technology Technology Manufacturing Transportation 48

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. Lessons on building machine learning. Short on time?

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Zendesk

MAY 31, 2023

Yuma brings the power of the latest innovations in AI and LLMs to Zendesk. Yuma learns from historical conversations, help centers, content pages, macros, and Shopify products. Agents can view a summary of the problem, an overview of the proposed solution, and a sentiment analysis powered by ChatGPT.

E-commerce 52

E-commerce Sentiment Analysis AI Machine Learning 52

SurveySensum

SEPTEMBER 19, 2022

This co-creation with customers has also made GoPro far advanced in product development and innovation. Like life-long learning, there is no end to customer service improvement. There is too much data to analyze manually, so the best alternative available is, text and sentiment analysis. . The end result?

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

SurveySensum

FEBRUARY 11, 2022

Leverage the potential of machine learning with SurveySensum’s text analysis. It helps you identify top customer complaints from thousands of the feedback pool and gives you insights into your customers’ sentiments towards your brand/service/product. ? Text Analytics. Effortless and quick to update. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52