Experience Investigators

APRIL 23, 2024

Metrics from customer surveys like Net Promoter Score (NPS) or Customer Satisfaction Rate (CSAT) are measurements from a certain group of customers to consider in your strategic decisions. Strategic Investments in Customer Experience As we often say, CX is a team sport.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Experience Investigators

MARCH 5, 2024

Employee turnover often hurts CX metrics including Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) — as well as the organization’s bottom line. How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. It’s a healthy cycle that inspires innovation.

Customer Experience 94

Customer Experience Net Promoter Score Customer Journey Map CX 94

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” You might aim to learn more about innovative call center tech or take a course on diversity and inclusion. Speaking of call center tech, when was the last time you updated your stack? . #2 NPS: Net promoter score is powerful stuff.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Customer satisfaction (CSat) score. Net promoter score (NPS). Start with Some Self-Reflection. The success of your call center agents depends heavily on your ability to lead them to that success.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Zendesk

AUGUST 22, 2023

High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service. Teamworks now serves college and professional sports teams around the world,and is used to assist with recruiting, nutrition tracking, and more.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Customer Bliss

AUGUST 9, 2018

A display of how everything is measured (Net promoter score). They update the NPS quarterly so employees can see if their efforts are actually making progress and increasing the scores. How is it used? Customer Room is open for a week during each quarter, anybody can come and go as they please.

Customer Experience 70

Customer Experience Net Promoter Score Sports Manufacturing 70

ProProfs

MAY 4, 2023

More Creativity and Innovation If the majority of your employees are engaged, you can easily establish an atmosphere of creativity and innovation where employees brainstorm and share amazing ideas. Brand Advocacy Highly engaged employees shine a positive light on their organization whenever they talk about it.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52