Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Are there any pain points that need addressing?

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Lumoa

AUGUST 8, 2023

Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction. The detailed responses from open-ended questions can reveal underlying customer sentiments, helping you identify potential areas for improvement and innovate your offerings based on real customer feedback.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

PeopleMetrics

FEBRUARY 6, 2015

So why have your Net Promoter Scores started to plateau? They had a hyper-charged focus on innovation, but their new products failed to tap into what parents and children have always loved about LEGO—it''s a system of play that can occupy a child''s imagination and hands for hours on end. All around you.

Customer Experience 86

Customer Experience Voice of the Employee Net Promoter Score Text Analytics 86

PeopleMetrics

MARCH 13, 2015

In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. Communication is core to customer centricity. It also happens to be the one dimension that is most challenging to fix.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction. Encourage open-ended feedback and analyze it with Text Analytics software to understand top customer complaints and sentiments.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. It offers innovative predictive intelligence and analytics for a better quality of operations.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

SurveySensum

FEBRUARY 2, 2024

CSAT score % = (Number of positive responses / Number of total responses) x 100 → For example , if 100 customers filled out the survey and only 80 customers clicked on the happy face then your total CSAT score would be: 80/100 x 100= 80% Your CSAT score is 80% 2.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52