Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). In a professional setting, this can be anything you do to innovate or improve your work and your team. Creativity : Experiment and innovate. For example, do you practice social listening? Happy holidays!

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” You might aim to learn more about innovative call center tech or take a course on diversity and inclusion. Speaking of call center tech, when was the last time you updated your stack? . #2 NPS: Net promoter score is powerful stuff.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. Net promoter score (NPS). TIP: The more inclusive your hiring process , the more likely you are to find call center agents who both fit in with your team and stand out through the innovative ideas they bring.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

Zendesk

AUGUST 22, 2023

Evaluate your buyer persona Buyer personas help companies understand and connect with their target audience by identifying key information, which can be achieved through market research like customer surveys, researching market trends, analyzing website traffic or social media engagement, and talking to your actual customers.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Steven Van Belleghem

DECEMBER 6, 2021

Popular survey tools like NPS, CSAT, Customer Effort and other metrics are extremely important, but realize they are a history lesson. In the former social media era (Web 2.0) These considerations will help CX leaders plan for better expectation setting and innovative solutions for when things do go wrong.

CX 123

CX Customer Experience Non-Profits Social Media 123

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. Jeremy Watkin, Director of Customer Experience at FCR @jtwatkin | blog “Customer experience doesn’t begin with awe and delight as much as we love reading about this on social media.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64