Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. Interested in learning more?

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. Interested in learning more?

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Instead of repetitive manual tasks, your teams can focus on fostering deeper customer relationships or developing innovative ideas.

CRM 26

CRM AI Invoicing Predictive Analytics 26

1 to 1

JANUARY 25, 2021

These next-gen contact center bots can monitor conversations (text and voice) between associates and customers, and parse through structured and unstructured data sources for the best answers – faster and better than any human ever could. Innovation in technology moves at lightning speed and can become outdated and clunky very quickly.

Artificial Intelligence 29

Artificial Intelligence Unstructured Data Contact Center AI 29

SugarCRM

OCTOBER 15, 2019

Technology is revolutionizing the way manufacturers run businesses day-to-day in the digital era. Smart devices are used to collect data on where and when your product is used by specific customers, which helps manufacturing firms deliver personalized interactions.

Manufacturing 33

Manufacturing CRM Unstructured Data Predictive Analytics 33

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Share insights internally and externally to fuel collaboration and innovation across your enterprise.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

OCTOBER 7, 2021

The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Get started today with no obligation.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Steven Van Belleghem

MAY 19, 2020

Usage of smart technology. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations). José Teunissen, Projectleader Innovation Implementation @ bol.com.

Contact Center 52

Contact Center Start-ups E-commerce Innovation 52

Qualtrics

DECEMBER 12, 2019

Picture a future where you’re able to move beyond legacy data measurement to an experience-centered culture, where taking action to improve experiences is simple, intuitive, and happening every day in every department across your organization. That future is here. AI to make work smarter and more intuitive. Request Demo.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

Sprinklr

JULY 22, 2021

Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. It may sound daunting, but, with the right technology, you have the opportunity to bring customer feedback about your products right into the heart of your enterprise. Download Now.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98

SugarCRM

MAY 3, 2021

Most companies fail to realize that all the information collected during routine interactions with customers or their audience base generates enormous amounts of data—that can be leveraged with the right technology. . For most companies using mediocre software, dark data can pose more risk than opportunity. Public Source Data.

Artificial Intelligence 26

Artificial Intelligence Unstructured Data AI Machine Learning 26