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The One Relationship That Determines The Success of Your VoC Program

PeopleMetrics

The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. This is especially true in highly regulated industries, such as pharmaceuticals. No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. Sean holds a Ph.D.

VOC 82
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Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

I was giving a talk earlier this month in which I mentioned that technology is an enabler not a disruptor of business today. During the presentation at BPW I talked about the fact that technology is seen as the disruptor in business today, but it isn’t. Source: Marco Pacheco Executive Director JP Morgan.

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What quantum computing could mean for customer experience

Steven Van Belleghem

That is also why quantum computing necessitates very different types of algorithms and is – for now – a bad match with for instance machine learning. That’s why pharmaceutical companies like Biogen are experimenting with quantum computing to test drug reactions and possible uses for existing drugs. Saving the world.

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WATCH NOW: PeopleMetrics Turns 20! 3 Business Lessons from CX Entrepreneur Sean McDade PhD | PeopleMetrics LIVE!

PeopleMetrics

Sanjeev, who is a long-term time employee at PeopleMetrics and now is at our sister company, Reason Research that broke off from PeopleMetrics five or six years ago and does custom market research work and pharmaceutical industry. and I've said that the customer experience world has become more and more technology-driven. What was the.

CX 62
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].