Win the Customer

DECEMBER 11, 2023

Senior service managers should leverage CSAT scores to pinpoint areas for improvement, guiding initiatives to enhance satisfaction across touchpoints. Social Media Sentiment Analysis In today’s digital age, social media platforms serve as forums where customers express their experiences openly.

Sentiment Analysis 69

Sentiment Analysis Net Promoter Score Predictive Analytics Customer Experience 69

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Logicalware

MARCH 1, 2023

Alternatively, a customer may receive personalised recommendations via email or social media, which they can then purchase in-store. The goal of a Phygital Customer Experience is to create a seamless and integrated customer journey that delivers value to the customer at every touchpoint. Making their role diverse and fulfilling.

Customer Experience 52

Customer Experience Customer Service Touchpoint Sentiment Analysis 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email. Talk To Our NPS Expert To Get Started!

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 17, 2023

It supports predictive analytics, which can show you key trends and patterns. Best Features Text and sentiment analytics software help users derive actionable insights from open-ended feedback. It gathers customer feedback from multiple sources like emails, social media, etc.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

DECEMBER 1, 2021

Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . It enables you to gather feedback from a wide variety of channels such as social media, chatbots, and email. Best features . Contact AskNicely for detailed pricing .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. The challenges of using AI in customer feedback analysis In some cases, automated response is the key to dealing with the most typical complaints and suggesting solutions to routine problems.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83