Lumoa

NOVEMBER 7, 2022

1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team. From product and service design, to support, sales and management, more and more teams are starting to harness the power of customer insights.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

Beyond Philosophy

MAY 7, 2022

Their Verint on the Engagement Capacity Gap report is essential reading for experience professionals today. Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. Customer Experience Information & Resources. Verint sponsors this episode. How can we help?

AI 78

AI Management Consulting Contact Center Customer Relationship 78

Beyond Philosophy

MAY 8, 2021

Customer Experience Information & Resources. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless. Register at www.Verint.com/engage. .’ The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Customer Experience 104

Customer Experience Management Consulting Customer Relationship AI 104

Beyond Philosophy

APRIL 24, 2021

Customer Experience Information & Resources. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless. Register at www.Verint.com/engage. .’ The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Customer Experience 89

Customer Experience Management Consulting Customer Relationship AI 89

Beyond Philosophy

APRIL 17, 2021

I learned there was a subscription service where you can switch cars every six months for a monthly fee—a hefty one. Customer Experience Information & Resources. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless. Register at www.Verint.com/engage. .’

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Beyond Philosophy

AUGUST 9, 2017

Moreover, it sped up service and freed his staff up to focus on other tasks rather than managing cash. On the one hand, speeding up service and eliminating mundane tasks to free employees up to do other tasks, like coaching their direct reports, seems like it would be a boon to Customer Experience. Iq Food Co. What do you think?

Retail 0

Retail Customer Loyalty Customer Experience 0

Beyond Philosophy

MAY 1, 2021

Customer Experience Information & Resources. Download the new Verint research report on the Engagement Capacity Gap, by visiting www.Verint.com/boundless. Register at www.Verint.com/engage. .’ The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60