Sprinklr

AUGUST 24, 2021

There is an interesting story about an interview question at a bank where candidates were asked, “What do you think of social selling?” The panel listened carefully to how the candidates framed their answers: those that described social selling as just another form of social media marketing or advertising were missing the bigger picture.

Social Media 111

Social Media Social Listening CXM Compliance 111

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Look for call volume distribution.

Contact Center 140

Contact Center VOC Social Media AI 140

Kerry Bodine

MARCH 8, 2017

The innovation team at a government agency I work with also met with strong resistance when introducing design methodologies to the organization several years ago. Sell your clients on your ability to take a smart, effective, and innovative approach to solving their customer experience problems. They nodded, and disaster was averted!

Education 86

Education Innovation Government Start-ups 86

Sprinklr

AUGUST 12, 2021

The last few years have brought unprecedented digital disruption to the way traditional sales and marketing operates in all companies, large and small. However, despite these challenges, it’s more important than ever to invest in social selling strategies to help your financial advisors engage customers across these digital channels.

Social Media 111

Social Media Education Sales Compliance 111

Intercom, Inc.

JULY 16, 2022

CDP software is among the most valuable digital tools available due to its capacity to integrate with a wide variety of external sources and piece together data across a large number of touchpoints. All organizations understand that silos between teams, campaigns, and departments pose serious problems.

E-commerce 118

E-commerce Social Media Compliance Construction 118

Lightico

NOVEMBER 9, 2022

An introduction to the leading Digital Completion platform. Summary: Lightico’s Digital Completion platform fully automates and streamlines all the essential customer tasks that end up breaking our journeys. Today, we have tools that span the entire customer lifecycle — from selling, to onboarding, to servicing.

Compliance 52

Compliance B2C Start-ups Sales 52

SugarCRM

JUNE 7, 2021

Digital transformation has a major impact on your sales team and reps who engage with prospects and paying customers every day. If your sales pipeline is to benefit from engaging with the fast-moving digital economy and with digital transformation tools, your sales team needs to be directly involved and invested in that process.

Sales 48

Sales Predictive Analytics CRM Customer Relationship Management 48