SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. But first things first, let’s get to know about online survey tools. What are Survey Tools?

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SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. But first things first, let’s get to know about online survey tools. What are Online Survey Tools?

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SurveySensum

NOVEMBER 11, 2022

The right way to launch an NPS program – with SurveySensum. NPS is more than just a number! . While businesses are chasing to boost their NPS score, they’ve forgotten that it’s not just about the score but also what comes with the process. . What is NPS? Here’s how you can identify the best NPS tool. .

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SurveySensum

MARCH 20, 2024

It includes a variety of factors like customer service interactions and surveys for personalization and user journey optimization. With industry-specific survey templates and customizable questions, beginners can design and launch surveys in just under 10 minutes. But the question arises – how to do it?

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SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

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SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. the benefits of the efficient in-app survey platform go further. That’s not it. And that’s what we’re going to explore in this blog.

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Totango

JULY 22, 2022

The Customer Experience Canvas for the Engage Customers SuccessBLOC features several pre-built Tracks filled with workflow and email campaign templates designed to help you implement a proactive customer nurture strategy. . Overall NPS score. While each scorecard is customizable, some pre-built metrics include: Health overview.

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SurveySensum

JUNE 10, 2022

How’d you feel if you get double the response rates on the surveys that you are getting now? Well, WhatsApp Surveys are the way to go! – Because why not send the survey on your customer’s FAVORITE channels? There is so much more to WhatsApp surveys. So, what are WhatsApp surveys? Great, right?

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SurveySensum

MARCH 31, 2023

Many businesses are now opting for WhatsApp surveys to gather customer feedback instead of using Google Forms. Are you also using WhatsApp surveys for your business? WhatsApp surveys are becoming increasingly popular because of their convenience and ease of use. Here’s why WhatsApp surveys are better than Google Forms.

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Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. This raises the question, how do you find the best NPS software solutions? Then we’ll take a look at the best NPS software providers. What Is NPS Software?

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SurveySensum

JANUARY 12, 2023

Did you also send your first customer survey through Google Forms? Then how are you adding logic to your surveys? Yes, Google Forms is one of the most simple and easy platforms to create surveys. And all you just need is internet access to your device and a Gmail id to send a survey. No built-in templates.

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SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more.

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SurveySensum

AUGUST 9, 2022

Surveys are indispensable tools in the modern business world. And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. But which survey tool is the best in the market? SurveySensum.

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SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. What is an NPS tool? How to choose the right NPS tool? 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. What is an NPS tool? to help you make the most of your NPS survey. .

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SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. It creates slick and beautiful surveys.

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SurveySensum

SEPTEMBER 15, 2023

These tools gather input from clients through surveys and later analyze the survey data to identify areas for improvement, refine their services, and strengthen client relationships. Customization Options: A good tool allows you to create tailored surveys and forms. What is a B2B Service Feedback Tool?

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SurveySensum

OCTOBER 26, 2022

And to understand customers’ experience and their expectations, you need online survey tools. So, let’s begin and look extensively at what are online survey tools, their benefits and limitations, how to choose the right online survey tool for your business, and the top 10 online survey tools available in the market. .

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SurveySensum

NOVEMBER 10, 2023

The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. You can launch any type of survey in just 5 minutes. The tool comes with industry-specific survey templates that can also be customized according to your survey objectives.

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SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. The branding of the survey is limited.

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Lumoa

SEPTEMBER 11, 2023

Having a customer experience strategy template helps companies formulate actionable plans that deliver results for both the customers and the business. Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like.

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SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. In-Built Templates SurveySensum offers a wide variety of pre-built survey templates that you can use for market research. You can generate a range of surveys for various industries, including retail, fintech, and SaaS.

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Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers.

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Logicalware

APRIL 27, 2023

Then, tailoring the survey process to each channel and interaction. A one-stop feature sitting in the Admin Portal, Customer Insight offers an easy-to-use Survey Designer with handy templates and brilliant reporting capabilities. Bring to life an NPS or CSAT survey in a matter of minutes using handy templates.

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SurveySensum

AUGUST 3, 2023

Look for customization options to tailor surveys to your needs. It lets you create various surveys like NPS, CES, CSAT, etc., Best Features: Some of the best features that SurveySensum offers are: Advanced survey customization to match unique requirements. How to Choose the Right Software?

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SurveySensum

NOVEMBER 18, 2022

A 5-point NPS scale is navigating through the metric system nowadays. . Many organizations have started using it on their mobile surveys and many are in the process of adapting it. . And, how to calculate its NPS score? Before indulging in the 5-point NPS scale, let’s talk about the NPS in brief. .

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SurveySensum

JULY 15, 2022

Online surveys, undoubtedly are the best means to gather customer feedback online in 2022. But sometimes when you need to configure some complicated surveys and need to include external elements, Google Forms is not often the right answer. It helps you create NPS, CES, CSAT, market research , and all kinds of surveys and forms quickly.

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SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Limited customization Some businesses find that AskNicely’s customization options are limited, making it challenging to tailor surveys and dashboards to their specific branding and needs.

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Experience Investigators

NOVEMBER 30, 2021

Build your persona using a common template. Free Resource] Customer Journey Storyboarding Template . Use a common template to create all your CX Personas. Using a common template across CX Personas offers a few key benefits: Subsequent personas become easier to create. What should your template include?

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SurveySensum

MARCH 31, 2022

Within 1 hour of the delivery, they sent me an NPS survey asking ‘How likely are you to recommend the product to your friends or acquaintances?’. Wrong Survey – Wrong Timings! Instead of sharing an NPS survey, at this touchpoint share a CSAT survey asking ‘How was your delivery experience?’.

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SurveySensum

JULY 2, 2023

SurveySensum SurveySensum is one of the best CSAT survey tools available in the market. It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. The surveys are customizable.

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SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. .

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SurveySensum

FEBRUARY 23, 2024

Well, with the power of pulse surveys , that dream can become your reality. Now, what is a pulse survey? Unlike those long annual surveys that feel more like a marathon than a conversation, pulse surveys are quick, concise, and oh-so-effective. First, let’s start by understanding the pulse survey meaning.

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SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Look for features such as anonymous surveys and unique links. With pre-built templates , setting up employee surveys is quick and easy.

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Aquire

SEPTEMBER 28, 2021

The Net Promoter Score (NPS) is a popular metric that measures customer loyalty and satisfaction. Businesses have long been crunching the numbers to calculate their NPS, but have they really been doing it right? To help you measure and improve NPS effectively, we put together a guide. NPS can also be a negative number.

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SurveySensum

AUGUST 17, 2023

Net Promoter Score (NPS) scores serve a purpose beyond measuring customer satisfaction; they offer cues for upselling and cross-selling opportunities. When customers give high NPS scores, it signifies their satisfaction and loyalty. But, what will you do after gathering the survey data? There comes NPS score calculation.

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SurveySensum

JUNE 9, 2023

You got your product delivered just 10 minutes before and now you’ve received an NPS survey asking about your likelihood to recommend the product. That’s why it’s crucial to launch the right types of customer satisfaction surveys at the right time. Why NPS Surveys? So, what to do in such a scenario?

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SurveySensum

NOVEMBER 25, 2022

For that, you need to create a CES survey and share it across multiple channels and analyze the result and take the necessary action. . Following is an example of a CES survey question for you. . This is the importance of CES but do you know what questions you should ask while creating CES surveys? So, what is CES?

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