Execs In The Know

JANUARY 29, 2023

Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. But keeping pace with customer expectations and motivations is its own unique experience, and both have shifted considerably over the past year. Why does attending CRS matter more than you think?

CX 90

CX Hospitality Hospitality Actionable Insights 90

TeamSupport

APRIL 15, 2021

It enables you to create touchpoints that never existed before. Most importantly, it gives you the ability to deliver a pleasant, engaging brand experience across all potential touchpoints. About Kristin Mortis Kristin Mortis is a Marketing Manager with 8+ years of experience at TDInsights based out of Plano, Texas.

Technology 106

Technology Technology Artificial Intelligence Machine Learning 106

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. Social Media as a Contact Center Touchpoint. The four-day conference will consist of workshops and inspirational speakers (including Peyton Manning!), Investing in Agents.

Contact Center 73

Contact Center Artificial Intelligence Social Media Touchpoint 73

TeamSupport

SEPTEMBER 1, 2020

North Texas' TeamSupport, which helps businesses better manage their B2B customers, is trying to encourage others to invest in technology tools that can improve their customer relationships. So how are we going to view having repetitive touchpoint engagement with our customers? As you scale it gets harder].

B2B 95

B2B Innovation Touchpoint Technology 95

Lightico

MAY 2, 2022

According to the conference call, Tesla Insurance intends to be the largest insurer of Teslas in Texas by the end of 2022. Reduced customer touchpoints by 10 to four for insurance sales. This incentivizes customers to drive more safely, as their driving is directly tied to how much they owe. Tesla wants to give 80% of its U.S.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Qualtrics

MAY 23, 2019

It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. In recent years the CCO’s role has evolved from one primarily focused on the customer service side of the business to one which now includes multiple different customer-facing touchpoints.

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39

ClientSuccess

JULY 29, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. Cole Sanders, ClientSuccess – How Valued Engagement Touchpoints Help Build a Proactive Customer Success Strategy.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59