The Belding Group

MARCH 29, 2022

How to Deal With a Cold Coworker When these coworkers walk into the room, everyone knows it. Cold Coworkers aren’t fun […]. You can actually feel the temperature dropping. They are in a foul mood, and have no intention of trying to hide it. Shaun Belding | www.shaunbelding.com.

147

147

Inside Customer Service

AUGUST 10, 2023

You want your team to grow their customer service skills. The challenge is finding the right skills to focus on. There seems to be a million different ideas out there. Which ones are the most essential? My advice is to focus on three fundamentals: Rapport Listening Problem-solving These skills are the foundation of consistently great service.

Customer Service 199

Customer Service Start-ups 199

Zendesk

MAY 5, 2021

Using the appropriate communication style to navigate difficult conversations can make the difference between satisfied customers or coworkers and people walking out of the door. You also have to recognize how they’re expressing themselves and adapt your responses accordingly. The 5 workplace communication styles. Read on to find out why.

Customer Service 59

Customer Service Social Media Contact Center CX 59

CX Journey

NOVEMBER 28, 2014

The next day, on the country highpoint Ben Nevis, believe me when I tell you we changed into our full waterproofs at the first sign of precipitation (and rejoiced on the summit in cold but pleasant conditions with a globally diverse extended family of mountain lovers). Reaching the Cruachan Dam, the air grows increasingly cooler and damper.

VOC 63

VOC Data Mining Construction CX 63

Qualtrics

FEBRUARY 22, 2019

I am grateful to have so many coworkers that I can learn from. I typically start the day off with a cup of cold cereal and some yogurt from Qualtrics’ breakfast kitchen. My name is David Mathis. I’ve been working at Qualtrics as a Software Engineer for over 6 years. I started as an intern when the company had only 30 engineers.

Engineering 30

Engineering Start-ups Technology Technology 30

Intercom, Inc.

FEBRUARY 23, 2022

Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. The past couple of years have been … challenging, to put it nicely. We’re stressed, exhausted, overworked, and burned out. Post-pandemic stress.

Start-ups 118

Start-ups Social Media Education Customer Service 118

Intercom, Inc.

DECEMBER 16, 2021

Well, the quest for that answer led him to write The Cold Start Problem: Using Network Effects to Scale Your Product. Well, the quest for that answer led him to write The Cold Start Problem: Using Network Effects to Scale Your Product. If you’re in the startup world, chances are you know exactly who Andrew Chen is.

Start-ups 138

Start-ups Gaming B2B Social Media 138