Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! George, a Monzo support rep, replied in a few minutes and credited the funds back into his account instantly – all while Tristan was racing across town to track down the thieves. 1 obstacle for these executives.

Customer Expectations 216

Customer Expectations Real Estate Start-ups Machine Learning 216

Aquire

AUGUST 2, 2021

Delivering this experience to an ever-increasing number of digital shoppers depends on a smooth checkout process. This is important to consider because it helps us understand that there’s a sense of urgency here on the side of the customer. In order to do so, you need to perform ecommerce shopping cart optimization.

E-commerce 84

E-commerce Start-ups Sales Omnichannel 84

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. There have been many!

Net Promoter Score 110

Net Promoter Score Social Media CEM Customer Retention 110

Zendesk

JUNE 30, 2022

It clearly pays to retain your customers—but how, exactly, do you keep them coming back for more? It clearly pays to retain your customers—but how, exactly, do you keep them coming back for more? The key to customer retention and lifetime value is after-sales service. What is after-sales service? Pop the champagne!

Sales 98

Sales Non-Profits Customer Retention Social Media 98

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. There have been many!

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Beyond Philosophy

OCTOBER 8, 2014

I made the comment during the meal that I am sure that when my kids are Grandparents, I was sure they will be sitting around similar family gathering telling their grandchildren of the time when people carried around money in the form of pieces of metal in their pockets and paper in wallets. There have been many!

Net Promoter Score 60

Net Promoter Score Social Media Customer Retention Customer-Centric Organization 60

Steven Van Belleghem

NOVEMBER 25, 2019

Everything as a Service. Those of you following my Steven’s Weekly on my Youtube channel , will certainly have noticed the trend that a lot of companies are jumping on the service bandwagon. Even IKEA was looking into ways of offering access instead of ownership by renting out furniture and even kitchens. Voice everywhere.

Gaming 52

Gaming Artificial Intelligence Entertainment Sports 52