Zendesk

FEBRUARY 17, 2021

When COVID-19 first swept Scotland in early 2020, like everywhere else, it left a wake of confusion and devastation. Edinburgh chef and gastronomy student Lewis MacLachlan watched in sorrow as the hospitality industry was hobbled overnight, putting thousands of people out of work.

Hospitality 52

Hospitality Hospitality Social Media Government 52

Hodusoft

FEBRUARY 22, 2022

Other products such as voice and SMS broadcasting software help businesses expand their customer outreach and connect with customers beyond social media and conventional communication channels such as e-mails and phone calls. The hospitality and travel and tourism sectors have benefited by using omnichannel call center solutions.

Innovation 52

Innovation E-commerce Hospitality Hospitality 52

Shep Hyken

NOVEMBER 11, 2022

Even before the pandemic, usage of QR codes increased by 96% between 2018 and 2020, highlighting its importance in this digital era. You can easily use QR codes to drive customers to customer assistance sections on your website, social media channels, and other platforms. . QR codes in hotel check-ins and rooms .

Customer Service 57

Customer Service Social Media Hospitality Hospitality 57

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. billion in the first half of 2021, more than all the investment in 2020 ($14.6 billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

CommBox

AUGUST 8, 2021

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone service. billion in the first half of 2021, more than all the investment in 2020 ($14.6 billion). .

Healthcare 52

Healthcare Omnichannel Hospitality Hospitality 52

Beyond Philosophy

FEBRUARY 1, 2021

43 % walk away when disappointed by a brand’s words or actions on a social issue. KPMG Nunwood report from 2020, based on their Global Covid-19 tracker found: 90% of customers are willing to pay more for ethical retailers. 56% say environmental and social practices of a company have an impact when choosing to buy from them.

Gaming 147

Gaming Manufacturing Hospitality Hospitality 147

Help Scout

JUNE 22, 2021

billion in 2020. 23% of businesses use social media as a tool to collect and analyze data. As you’ll see in the following customer service statistics, many users trust reviews from other customers or social media responses more than they trust the marketing of your actual company. Bain & Company ). Deloitte ).

Customer Service 128

Customer Service Social Media Omnichannel NPS 128

MattsenKumar

JUNE 6, 2021

Centers catering to travel, hospitality, medical and e-commerce industries have registered an enormous influx. In addition, customers wish to raise requests through social media because it’s convenient and receive solutions through email. Social Media Platform to Service Customers . Remote Tech Support .

Technology 52

Technology Technology E-commerce Artificial Intelligence 52

Zendesk

SEPTEMBER 27, 2022

These channels include phone, email, social media, chat, and instant messaging. The airline has long used Zendesk Suite , and it added Sunshine Conversations in January 2020 to be able to better handle WhatsApp conversations. Monitor social media. Provide self-service options.

CX 52

CX Social Media Transportation Omnichannel 52

Qualtrics

FEBRUARY 16, 2021

Within the hospitality service sector, great guest experience is a well-known cause of happy reviews and repeat business. Listen to how travel and hospitality organizations are reimagining the guest experience. Guest expectations are changing and the hospitality industry needs to adapt. What is guest experience?

Hospitality 49

Hospitality Hospitality Net Promoter Score Start-ups 49

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Understanding the situation McDonald’s, instead of dine-in, diverted its media spend on McDelivery and Drive-Through.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

CSAT.AI

JANUARY 18, 2022

They also ranked number one in ACSI’s (American Customer Satisfaction Index) Retail and Consumer Shipping 2020-2021 report. As ACSI’s press release noted, retail is one of the most disrupted industries since 2020. A hospital interrupting a patient with a customer service survey during a cancer diagnosis is a total lack of empathy.

Customer Service 52

Customer Service Net Promoter Score Manufacturing Retail 52

Qualtrics

APRIL 25, 2019

In recent years, people have begun to want more patient-centered care, at the exact same time hospitals have faced even tougher budgetary constraints. In 2018, there was greater investment in a number of digital services such as social media presence and 24/7 hotlines. Combining X and O-data.

Healthcare 20

Healthcare Hospitality Hospitality Transportation 20

PeopleMetrics

JANUARY 28, 2021

social - that's back when MySpace and some of the initial social media was going, and then we had Twitter and Facebook and people were sharing what they had for lunch and everything else, and I'm like, "you really don't think people want to follow up when they have a poor experience? I need to measure the customer experience."

CX 62

CX Pharmaceutical Start-ups Text Analytics 62