2021 AI Contact Center Customer Relationship Management 
DMG Consulting
SEPTEMBER 13, 2021
The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. Sep 3, 2021 Donna Fluss. Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers.
CSAT.AI
OCTOBER 13, 2020
Article updated 2021 – Originally published Sept 2019. Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. Acceleration of AI adoption Post-COVID. Already stressed customers would have been further pushed to their limits.
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DMG Consulting
JUNE 8, 2021
These increasingly sophisticated analytics solutions have evolved from basic keyword search applications that helped companies understand call reasons to advanced business intelligence (BI) offerings that provide insights and an appreciation of customer sentiment. Product Innovation. Broader Use Cases for IA. Transformational Benefits of IA.
DMG Consulting
OCTOBER 13, 2020
There’s nothing like a worldwide pandemic that requires people to social distance to emphasize the mission-critical nature of intelligent, artificial intelligence (AI)-based, omni-channel self-service solutions.) Many recent IVA enhancements incorporate new or additional AI-based capabilities. IVA Trends for 2020.
Sprinklr
SEPTEMBER 20, 2021
As organisations navigate the final stages of complaints management modernisation before RG 271 goes into effect on 5 October 2021, it’s the right time to review your systems and processes to ensure your organisation is ready to scale. How will it provide SLA management and reporting across multiple channels?
CSAT.AI
AUGUST 3, 2022
For example, though Game of Thrones themed Lego sets would likely sell extremely well, the mature nature of the stories don’t fit with Lego’s dedication to their first customers : children. Their customers are loyal to the brand because the brand is loyal to them. Zendesk is a (CRM) customer relationship management platform.
DMG Consulting
JULY 31, 2019
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. This results in higher conversion rates, increased revenue, improved brand loyalty and an enhanced customer experience. What: Releases 2019 Call Tracking Product Report .
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