Logicalware
JANUARY 25, 2022
Tech analysts have announced their top technology trends to watch in 2022. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1. A few familiar technology trends will also be making a comeback… Here are five trends you need to know about right now: 1.
Fonolo
JANUARY 18, 2022
Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. Industry Report: State of the Contact Center 2022.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CommBox
JUNE 25, 2023
The introduction of generative AI technologies such as ChatGPT, disrupts that long-standing balance. According to Drew Kraus, VP Analyst at Gartner, “Efforts to increase the use of digital channels and improve automation rates using analytics are driving customer service technology spending, despite economic headwinds.”
ECXO
NOVEMBER 16, 2023
Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. By 2026, two-thirds of business leaders expect to adopt GenAI to enhance customer service, according to Insight Enterprises. We need to understand the limitations.
Hodusoft
FEBRUARY 1, 2023
Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. Business phone services have evolved from uncooperative, clunky desk phones to cloud-based services using Voice over Internet Protocol (VoIP) technology.
DMG Consulting
AUGUST 16, 2022
Intelligent virtual agents are omnichannel by design, allowing organizations to interact with customers in multiple channels, even during the same conversation. The inclusion of AI technology in contact center and CX solutions is driving the most rapid pace of innovation and improvements ever experienced in the service sector.
Hodusoft
NOVEMBER 9, 2022
billion by 2026. An IP PBX software is the latest business communications technology that has replaced traditional landline office phone system providers in the UK. Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%.
Expert insights. Personalized for you.
98 
Let's personalize your content