Logicalware

MAY 24, 2023

Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service. Anchored by Puzzel Contact Centre, the cloud-native omnichannel solution empowers businesses to manage customer interactions across all channels.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

NOVEMBER 9, 2022

Be it audio or video, conferencing is a must-have feature to support business communications, especially for hybrid and remote workforces. CRM integration: CRM serves as a valuable source of information, providing insights into customers’ behavior, trends, preferences, etc.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Utilize powerful feedback analytics to derive actionable insights.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2023

Utilizing an omnichannel customer feedback survey platform can help streamline this process for online surveys. By taking action based on feedback, you can demonstrate to your customers that you value their opinions and are committed to delivering the best possible experience. And now comes – How to identify the key touchpoints?

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Hodusoft

SEPTEMBER 29, 2022

7 Ways How Omnichannel Analytics In Contact Center Can Improve Your CX. The customer experience (CX) has become a key differentiator in driving business success. An omnichannel customer engagement software is the best solution to overcome this challenge. . Read on to gain more insights on omnichannel analytics.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52