CX Accelerator

JANUARY 7, 2019

So keep that in mind as I talk about technology for customer experience. This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Here’s an example from the text analytics world.

AI 275

AI Machine Learning CX Net Promoter Score 275

SurveySensum

MAY 16, 2024

Improving Customer Satisfaction: By understanding customer feedback and preferences, businesses can improve their products, services, and customer experiences, leading to higher customer satisfaction and loyalty. What pricing strategies do you find most appealing as a customer?

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

SurveySensum

JANUARY 17, 2024

Second, they follow up with a question seeking more details and allowing customers to attach screenshots, which adds actionable insights. Actionable Insights and Reporting: After collecting the survey data, the next step is to make sense of it. Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

JUNE 6, 2024

Along with the basic necessities like cross-tab analysis, WhatsApp surveys , an analytical survey dashboard , and more, SurveySensum has advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. G2 Review : 4.7/5 Is there a free survey tool?

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. They guide you on how to leverage the gathered insights to improve your customer experience journey. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B NPS Text Analytics Net Promoter Score 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. How to Choose the Right Automotive Customer Feedback Tool?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

MARCH 14, 2024

Customer satisfaction surveys gauge how satisfied customers are with your products, services, or overall interactions with the company. These surveys consist of a series of questions designed to assess various aspects of the customer experience , such as product quality, customer service, ease of use, and overall satisfaction.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? It helps you identify and understand your customer base. Still not convinced? Sounds too good to be true? Well, it’s not.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Lumoa

APRIL 13, 2020

The data that they receive in these calls is generally just saved and never mined for customer insights , despite often containing a wealth of extremely valuable information. However, you can argue that some interactions have a bigger impact on the overall customer experience than others.

Text Analytics 83

Text Analytics Artificial Intelligence Machine Learning Social Media 83

SurveySensum

SEPTEMBER 15, 2023

5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5) 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5) When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

NOVEMBER 1, 2023

Well, we explored some of the popular product review platforms like G2, Capterra, Trustradius, and others to get an understanding of users’ experience with SurveySparrow. These reviews are related to the product’s features, pros, cons, customer support, pricing, etc, and provide an unfiltered customer experience with the product.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . When to launch surveys, what questions to ask, how to analyze results and prioritize actions to hit business targets, everything will be taken care of.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

OCTOBER 17, 2023

Identify the root causes of customer drop-offs and proactively prevent them. Okay, now that we know what the customer feedback tools for NBFCs are and how they help in improving customer experience, let’s understand how to choose a great customer feedback software for NBFCs for your business.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JULY 2, 2023

Well CSAT tools will help you understand how satisfied your customers are, how you can reduce customer churn, and consequently, how you can improve your products and services. This includes gathering customer feedback for analysis and actionable insights. Users can customize both the survey questions and design.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Thanks to the Internet, customer feedback has never been so accessible.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

NOVEMBER 10, 2023

The tool comes with industry-specific survey templates that can also be customized according to your survey objectives. Question branching and skip logic enable you to create a more personalized survey experience. The Text Analytics software enables users to get actionable insights from open-ended feedback.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

SEPTEMBER 29, 2022

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. Now in its 20 th year, the IA market is thriving and is expected to continue to grow rapidly.

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

SurveySensum

SEPTEMBER 13, 2023

5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) 5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) user/month 4.4 (5) Not just that.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

SEPTEMBER 14, 2023

5) SurveySeparrow User-Friendly Surveys Seamless Integration Extensive Customization Both Contact their team 4.4 (5) 5) UserVoice Real-Time Feedback User Activity Insights Session Replays Free trial available Starts at $699/mo annual agreement 4.5 (5) 5) Doorbell.io

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

MARCH 3, 2022

Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Lumoa

AUGUST 8, 2023

Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth. With the right analysis techniques, you can transform your survey data into valuable insights that inform strategic decisions and drive customer satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

NOVEMBER 2, 2023

These insights empower you to enhance customer experience, boost satisfaction, and foster loyalty. But is customer feedback really a game-changer? Why is Customer Feedback Important? Utilizing data analysis tools like Text Analytics software to identify trends and patterns. If yes, then why?

Customer Feedback 52

Customer Feedback Social Media Net Promoter Score Customer Survey 52

SurveySensum

APRIL 21, 2023

It’s a customer experience management platform that helps companies make customer feedback actionable. Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Inmoment Contact for details 4.7 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” When it comes to verbatims, the root of the problem is that in the same way customer experiences are varied and complex, comments are messy and unpredictable.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SurveySensum

FEBRUARY 1, 2024

Moreover, the 2023 State of Digital Customer Experience Report highlights the need for businesses to focus on an integrated omnichannel approach , as 46% of customers prefer digital channels for contacting companies. Creating a multi-channel feedback system promotes wider customer engagement and richer insights.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Customer Service Life

MARCH 15, 2019

So keep that in mind as I talk about technology for customer experience. This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Here’s an example from the text analytics world.

AI 63

AI Machine Learning CX Net Promoter Score 63

SurveySensum

JANUARY 18, 2024

Solution – Targeted Questions, Branching Logic, and Progress Indicators Targeted Questions : Tailoring surveys to focus on specific aspects of the customer experience ensures that your customers only engage with questions relevant to their interactions. Enter the solution: survey throttling.

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

InteractionMetrics

APRIL 12, 2016

First, many executives don’t know there are research methods for systematically and efficiently unpacking customer comments. Certainly, executives know that they could read comments or apply software-based text analytics—but what’s really needed to unpack meaning is intelligent text analysis. Not at all.

Text Analytics 45

Text Analytics Non-Profits Customer Survey Actionable Insights 45

SurveySensum

OCTOBER 23, 2023

Question branching and skip logic features allow users to create a more personalized survey experience. The Text Analytics software enables users to get actionable insights from open-ended feedback. It also offers a gamified user interface to enhance user experience.

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

JANUARY 10, 2024

Worst Times to Send a Survey – CX Expert Stories In the fast-paced world of customer experience, capturing feedback is essential for businesses striving to enhance their services. However, experts agree that timing is crucial when seeking customer feedback. This powerful platform goes beyond feedback collection.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

SEPTEMBER 12, 2023

After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” On the other hand, Robin, another acquaintance of mine, also prioritizes customer experience management. He employs a different feedback platform for the same purpose.

Non-Profits 52

Non-Profits Touchpoint Customer Feedback Actionable Insights 52

SurveySensum

OCTOBER 26, 2023

What is the KPI for Measuring Customer Satisfaction? To truly understand customer satisfaction, businesses rely on KPIs. These KPIs help measure various aspects of customer happiness and provide actionable insights. Take Informed Action: Data analysis is the key to informed decision-making.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

FEBRUARY 6, 2024

With cancellation surveys, you can identify specific pain points in your product, pricing, or customer service that drive churn. Understanding Customer Needs and Preferences: Get real, actionable insights into what they value and how they use your service. Happy customers stick around, right? Listen to them!

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Lumoa

SEPTEMBER 11, 2023

For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

For a company to grow, it needs to convert one-off customers into regular patrons. And the only way to keep them coming back for more is to provide a customer experience that they would like to revisit. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83