VOZIQ

JANUARY 1, 2024

That’s why there’s a need for explainable AI, as it helps make models transparent and understandable and empowers businesses with actionable insights. Analyzing Sentiments Not all customers express their dissatisfaction. Neither do all negative sentiments pose equal churn risk.

Customer Retention 40

Customer Retention AI Contact Center Sentiment Analysis 40

SugarCRM

DECEMBER 14, 2023

Data analytics is essential for manufacturing enterprises because it can help improve processes, secure a better market position, and cultivate better relationships with existing customers and prospects. For example, SugarCRM steps in to translate that data into actionable insights.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Zendesk

JANUARY 25, 2024

Customer service technology has come a long way from the oldest documented customer complaint inscribed on a more than 3,700-year-old clay tablet. Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Here are a few notable examples.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Lumoa

FEBRUARY 14, 2024

Newer AI language models use Natural Linguistic Programming (NLP) to authentically replicate human speech patterns and have advanced sentiment analysis capabilities that let them register emotion. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.

Customer Experience 83

Customer Experience ML Social Media CX 83

Zendesk

JANUARY 30, 2023

What is customer sentiment analysis? Customer sentiment analysis is when a company uses automation to examine feedback left by customers in surveys, social media posts, and so on. Customer sentiment analysis use cases extended beyond creating return customers, however.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

C3Centricity

SEPTEMBER 24, 2017

These are the first three steps of my CatSight Process for actionable insight development. (If Insight development today uses more than information from market research. Therefore technology is used to enable quicker and deeper integration and analysis of all the information flowing into an organisation. Messaging.

Technology 48

Technology Technology Manufacturing Transportation 48

Lumoa

MARCH 12, 2023

With a modern CX platform you can now create more personalized customer experiences across the board, while also streamlining your customer feedback collection. Actionable insights and learnings that help your business grow. Their ultimate goal is to enable you to improve the customer experience. The result?

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Hodusoft

FEBRUARY 16, 2024

In this blog, you will get an insight into the role played by IP PBX Software in improving customer satisfaction. The advanced call routing and handling capabilities of IP PBX and how it enables ITSPs to deliver excellent customer experiences with the help of cutting-edge features.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52