Actionable Insights Customer Survey CX Net Promoter Score 
CX Accelerator
JANUARY 7, 2019
That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. It’s OK if they don’t but chances are you’ve heard a well-meaning salesperson try to sell you on the latest greatest CX tool and they’ve dropped these terms like they’re hot.
Lumoa
JANUARY 24, 2024
After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.
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Lumoa
FEBRUARY 14, 2024
It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. This is because CX involves many factors that are outside your direct control.
Customer Service Life
MARCH 15, 2019
This article first appeared on CX Accelerator on January 7, 2019. That being said, I thought it might be helpful to share what I understand thus far about a couple concepts that are often mentioned in the CX technology space. The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work.
Zendesk
MARCH 31, 2021
Customer feedback is an important part of any business relationship. That’s why collecting customer feedback should be central to any customer experience (CX) operation. What is customer feedback? It includes: insights, opinions, reactions, preferences, and complaints about the company’s products or services.
Lumoa
AUGUST 8, 2023
This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today. Before, they tracked NPS without taking any significant action.
SurveySensum
AUGUST 3, 2023
What sets SurveySensum apart is – a dedicated CX consultant. SurveySensum is not just a product, it comes along with the expertise of a CX Consultant. They guide you on how to leverage the gathered insights to improve your customer experience journey. Utilize powerful feedback analytics to derive actionable insights.
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