SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. It explores strategies that capture the essence of customer sentiments, foster a genuine connection, and elevate the CX game in an era where authenticity and personalized engagement are the keys to success. .

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. InMoment InMoment is a customer experience management solution that helps users understand the voice of their customers and derive actionable insights from qualitative and quantitative feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

FEBRUARY 24, 2023

touchpoints during the purchase process, with 5.5 It’s also crucial to ensure that the survey is relevant to the specific touchpoint to which it is being sent. But how can you identify the crucial touchpoints in the customer journey and benefit from conducting continuous customer feedback? of those occurring online.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. However, merely introducing new features from time to time will not work. Use Open-Ended Questions.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

APRIL 21, 2023

Prioritize actions to drive business goals and growth. SurveySensum’s team of CX experts helps you effectively run surveys, analyze the feedback data, and focus on the right customer touchpoints for capturing feedback. Users can embed surveys on their website or share them via social media or email.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. The challenges of using AI in customer feedback analysis In some cases, automated response is the key to dealing with the most typical complaints and suggesting solutions to routine problems.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Social Media Engagement: You can gather a lot of information without even asking a single question to the customer. By monitoring social media engagement.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Hodusoft

AUGUST 3, 2022

For instance, an agent is assigned for a specific channel, say, social media. 360-degree view of all customer touchpoints. With omnichannel contact software, your business can open up diverse communication channels such as email, social media, messaging, etc. Data storage and management.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52