Shep Hyken

AUGUST 16, 2022

The Role of AI in Customer Care. Building Human-Centered AI in Customer Service and Experience . Shep Hyken interviews Seth Dobrin, IBM ‘s first Global Chief AI Officer, leading the company’s corporate AI strategy. Top Takeaways: What do we mean when we talk about AI for business? New York Times ?bestselling

Artificial Intelligence 57

Artificial Intelligence AI Healthcare Government 57

Shep Hyken

JULY 26, 2022

Human-Centered AI. Using AI to Enable and Empower Customer Service Agents. Shep Hyken interviews Deon Nicholas, CEO and Co-Founder of Forethought , a company that builds human-centered AI to transform the customer service experience. Human-centered AI is not just about resolving the issue. New York Times ?bestselling

Real Estate 127

Real Estate AI Customer Service Technology 127

1 to 1

JANUARY 25, 2024

It’s not whether you have AI, it’s how you use it. That was the main theme at the National Retail Federation (NRF) “Big Show ,” which recently brought thousands of retailers, technology companies, and customer experience experts together over four days at New York City’s Javits Center. The topic of AI was everywhere.

Retail 26

Retail AI Artificial Intelligence Contact Center 26

Shep Hyken

JULY 4, 2022

7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. Customer support has always been a challenging task for companies to manage, and with the introduction of artificial intelligence (AI) solutions, it’s easier than ever before.

Artificial Intelligence 65

Artificial Intelligence Customer Service Customer Journey Map AI 65

1 to 1

JULY 5, 2023

With thick wildfire-smoke clouds obscuring the New York skyline outside, NICE CEO Barak Eilam shared some cloud wisdom of his own at the recent NICE Interactions conference. AI was the hot topic, with sessions and panelists about where to start and what building blocks need to be in place to create a successful AI initiative.

AI 26

AI Contact Center Omnichannel CX 26

Comm100

AUGUST 8, 2019

As AI becomes more and more commonplace, people are questioning “Is my job safe?”. Looking purely at the news coverage from mainstream outlets, you’d think that we’d all be out of a job by tomorrow and robots are taking over the professional world. Seriously though, the proliferation of AI is not threatening your job.

AI 46

AI Sentiment Analysis Artificial Intelligence Contact Center 46

Comm100

MARCH 27, 2023

However, with the technological demands of students rising, it’s not always easy for schools to provide students with the level and quality of support that they expect – especially within a tight budget. Read more: Chatbot ROI calculator – Reduce support costs and scale your operations with AI Chatbots 5.

Education 66

Education AI Sentiment Analysis Artificial Intelligence 66

Execs In The Know

FEBRUARY 14, 2023

It’s not an overstatement to say that ChatGPT has taken the world by storm over the last few months, captivating a wide and diverse audience across academic, technology, and business circles alike. However, removing supervision also means that the AI might learn incorrect behavior.

CX 52

CX AI Compliance Gaming 52

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Adrian Swinscoe

NOVEMBER 9, 2023

Today’s interview is with Juliette Powell and Art Kleiner. Juliette is an author, entrepreneur, technologist, and strategist, who works at the intersection of culture, data science, […] The post How to safely realise the enormous potential of Al – Interview with Juliette Powell and Art Kleiner first appeared on Adrian Swinscoe.

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Artificial Intelligence Government AI Innovation 100

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

MARCH 21, 2019

The Enterprise Connect conference is one of the largest events in communications technology. But as for the big call center vendors, their announcements were less dramatic, and all revolved around AI. 8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics ”. AI is a problematic term.

AI 15

AI Contact Center Omnichannel Technology 15

Qualtrics

FEBRUARY 18, 2020

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need to take your product experience (PX) program to new heights in 2020. What’s new in PX? Get hands on with the technology. World-class thought leadership.

Artificial Intelligence 29

Artificial Intelligence Healthcare Government Start-ups 29