AI Compliance Healthcare Omnichannel 
Lumoa
APRIL 28, 2024
You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.
Uniphore
DECEMBER 17, 2021
The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives.
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Uniphore
SEPTEMBER 22, 2021
AI-powered interaction analytics gives you real-time insights to guide your agents and optimize the conversation as well as post-interaction analytics to inform customer experience decisions and strategies, automate and improve compliance and quality control, and improve agent performance. Omnichannel conversation analysis.
Hodusoft
JANUARY 18, 2023
Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.
DMG Consulting
JANUARY 17, 2019
IVAs are catching on in a range of verticals, where they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial decisions, or determine how to efficiently manage utility expenses. Final Thoughts on IVAs.
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. By introducing omnichannel customer service , organizations can effectively serve customers across all the channels they expect, in the manner that they now demand. To begin, let’s look at what omnichannel customer service is and how it works. CHAPTER 4. Table of Contents.
Comm100
FEBRUARY 25, 2021
Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The problem is the healthcare industry in general is falling behind when it comes to remote accessibility.
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