1 to 1

JANUARY 25, 2024

It’s not whether you have AI, it’s how you use it. That was the main theme at the National Retail Federation (NRF) “Big Show ,” which recently brought thousands of retailers, technology companies, and customer experience experts together over four days at New York City’s Javits Center. Tractor Supply Co.,

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Comm100

MAY 25, 2022

These changes have occurred across industries and have accelerated the adoption of new technologies. Ultimately, customer service and contact centers have not been immune to these changes. In this article, we’ll look at some of the new challenges that have emerged to impact contact centers.

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Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Some of the hot topics include Soliciting and evaluating new concepts, solutions, and ideas thanks to the VoC. CX NYC 2018: June 19-20, New York, NY.

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Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. ICMI Contact Center Expo, Ft. Forrester: CX North America, New York City. Lauderdale.

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Shep Hyken

JULY 4, 2022

7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. From call centers to contact centers, businesses are looking for ways to automate manual tasks and take care of their customers better. Follow on Twitter: @Hyken.

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Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. He is a New York Times and Wall Street Journal bestselling author. Top Pick: Promoting a digital-first mentality throughout the contact center.

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Shep Hyken

OCTOBER 25, 2022

Achieving Balance Between AI and Human Experience. How to Leverage AI to Reduce Customer Experience Gaps. Replicant , a leader in Contact Center Automation. He shares how contact centers can automate the most common customer service calls and empower human agents to focus on empathy and more complex customer issues.

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Contact Center AI Customer Service Technology 11

Shep Hyken

SEPTEMBER 20, 2021

Forbes) As employees seek more flexibility, contact centers — which are notorious for rigid, demanding job descriptions — could be at high risk of losing employees. Will AI Take Your Job? Fear of AI and AI Trends for 2021 by Kazimierz Rajnerowicz. Is AI going to take over the world? It accelerated it.

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Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. The steady pace of industry news has simply made it hard to find a quiet week to slip in a post like this. It features a sparkling new sci-fi theme that helps to keep the pages turning. Who wrote it: Contact Babel.

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Contact Center Technology Technology CRM 57

1 to 1

MARCH 7, 2024

Humanizing AI was a dominant theme at last week’s Mobile World Congress in Barcelona, where an estimated 93,000 attendees soaked up insights from brilliant leaders like DeepMind Founder and Google’s head of AI Demis Hassabis, along with all kinds of curious technology innovations. For example, an AI prompt for “U.S.

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SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

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Execs In The Know

FEBRUARY 14, 2023

It’s not an overstatement to say that ChatGPT has taken the world by storm over the last few months, captivating a wide and diverse audience across academic, technology, and business circles alike. A “ ChatGPT for Dummies ”, which we all appreciate, explains it in layman’s terms.

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Comm100

AUGUST 8, 2019

As AI becomes more and more commonplace, people are questioning “Is my job safe?”. Looking purely at the news coverage from mainstream outlets, you’d think that we’d all be out of a job by tomorrow and robots are taking over the professional world. Seriously though, the proliferation of AI is not threatening your job.

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Fonolo

DECEMBER 13, 2021

Great strides were made in AI assistive technology to create an easier, more human experience. It’s a fair question, considering that call-back technology has been around for over 20 years. Sure, the contact center industry has never been known for embracing cutting-edge technology. The flight took off.

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Contact Center Start-ups Social Media Government 91

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. In her free time, she writes literature.

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Mystery Shopping Legal Contact Center Start-ups 140

Fonolo

MARCH 21, 2019

The Enterprise Connect conference is one of the largest events in communications technology. But as for the big call center vendors, their announcements were less dramatic, and all revolved around AI. 8×8 Unlocks Business Insights From Every Conversation With AI-Based Speech Analytics ”. AI is a problematic term.

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1 to 1

NOVEMBER 22, 2023

CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can. In a session about generative AI, Assurant President of U.S. Sinai Beth Israel in New York City.

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