DMG Consulting
OCTOBER 13, 2023
AI: The Future Brain of Contact Centers View this article on the publisher’s website. Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. Email Address * Submit This is where DMG Consulting’s concept of the AI brain (or hub) comes in.
Execs In The Know
JANUARY 23, 2024
Using Technology to Support Workers – Not Replace Them At the same time the surge in artificial intelligence (AI) capabilities has inspired both optimism and trepidation among technology industry leaders. AI promises to amplify productivity, particularly in tasks that involve data processing, forecasting, summarization, and calculations.
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Ameyo Callversations
JUNE 19, 2022
Cloud Contact Center is a cloud-based software that acts as the intermediary between companies and their customers. The benefits of Cloud Contact Centers are pulling in more and more amount of companies gradually. Here are The Top 10 Benefits of Cloud Contact Centers: 1. Billion in 2020 to USD 36.1
Uniphore
JANUARY 25, 2022
However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.
DMG Consulting
APRIL 20, 2020
What’s New in the World of Contact Center WFM. With so much going on in the world and many “fires” to put out, it’s tough to think about the future of our contact centers. The most important task for contact center leaders is to take care of their employees. By Donna Fluss.
Execs In The Know
FEBRUARY 7, 2024
I daydreamed about someday being Michael Knight, teaming up with my AI sidekick to make a difference. Cobots are AI that are capable of operating in human environments and using tools designed for humans. New areas of the park would have automated transportation available instantly—without building anything new.
Execs In The Know
MARCH 13, 2023
Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo works by connecting car owners with people in need of transportation.
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