Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Ameyo Callversations

FEBRUARY 9, 2022

Communicating with customers is not a trivial task in today’s time. Customer expectations are rising steadily, and they expect unforgettable interactions when interacting with a business. Yet, responding to customers according to their preferred channel at the desired time can be cumbersome.

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

Fonolo

MAY 23, 2023

Customer service is all about meeting and exceeding customer expectations. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? Customers want to feel seen. Personalized content highlights a brand’s understanding of the customer’s style.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

ClearAction

JULY 11, 2023

Surely Service Delivery does this to an extent — but all your non-customer-facing groups are at the core of value creation or destruction. How are you mining Customer Service interactions to educate value creators and fulfillers and communicators? Tie the value of each customer to this turnaround.

Customer Service 48

Customer Service Data Mining Non-Profits CXM 48

Intercom

MAY 19, 2022

And for me, it all centers around understanding the customer expectations and also, to some sense, setting the customer expectations around whether you will engage with them and respond to them. That’s a very interesting concept to me, but right now, what we’re mostly focused on is education.

Customer Service 52

Customer Service Start-ups ML Engineering 52

Intercom, Inc.

MARCH 29, 2022

What to expect: Our CEO Karen Peacock introduced Intercom as the Engagement OS, laying out our vision for the future of customer engagement, and the part we will play in helping our customers bridge the gap between customer expectations and customer experience. Customers expect responses fast.

Start-ups 118

Start-ups Innovation Sales NPS 118