AI Engineering Outlook 
Callminer
APRIL 20, 2020
. “IDC predicted that 75% of software enterprises and independent vendors will include AI functionality in at least one application by 2018. Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. Keep quality at the forefront of your outsourcing considerations.
Intercom
OCTOBER 17, 2024
With the advent of AI-first customer service, a lot of frontline customer queries are now being dealt with by LLM-powered AI agents. Our own Fin AI Agent resolves more than 50% of customer queries immediately. However, there’s a perception that AI agents can only function over chat.
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SugarCRM
NOVEMBER 11, 2021
Artificial intelligence (AI) is rapidly changing the way we use marketing, sales, and service platforms. AI enables marketers to score and qualify leads without lifting a finger, sales to spend time on deals most likely to close and service agents prepared to help by knowing a customers’ disposition ahead of time.
Aquire
JANUARY 6, 2022
Acquire features: Conversational AI chatbots Real-time live chat Video chat with customers Secure two-way cobrowsing Self-service knowledge base Collaborative shared inbox for support teams. Like search engines, they continually retain an index of the whole web and categorize material that isn’t in any other database.
SugarCRM
OCTOBER 15, 2021
With 87% of leaders tagging customer experience (CX) as the top growth engine for their business, but only a third of them feeling prepared to address it, it seems there is a lot of room for improvement. Bring AI to the Table. Customers have power, and companies have started to see the value of offering them a great experience.
Zendesk
DECEMBER 14, 2022
Everyone has to start somewhere, and for many SMBs, that means managing customer service conversations with an email client like Outlook or Gmail. We’ll explain how a ticketing system works and show you how you can get even more mileage out of Zendesk with branded help centers, messaging, and AI chatbots.
Zendesk
NOVEMBER 4, 2021
Adopting AI and other automation tools, which give employees more time to focus on complex tasks. These teams might include a chief digital officer, a chief data officer, a chief experience officer, a digital engineering lead, alongside a CSO and CTO. Reskilling employees. Why is digital transformation still essential?
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