SugarCRM

NOVEMBER 11, 2021

Artificial intelligence (AI) is rapidly changing the way we use marketing, sales, and service platforms. AI enables marketers to score and qualify leads without lifting a finger, sales to spend time on deals most likely to close and service agents prepared to help by knowing a customers’ disposition ahead of time.

Artificial Intelligence 49

Artificial Intelligence B2B AI Outlook 49

Intercom

OCTOBER 17, 2024

With the advent of AI-first customer service, a lot of frontline customer queries are now being dealt with by LLM-powered AI agents. Our own Fin AI Agent resolves more than 50% of customer queries immediately. However, there’s a perception that AI agents can only function over chat.

AI 75

AI Outlook Machine Learning Start-ups 75

SugarCRM

OCTOBER 15, 2021

With 87% of leaders tagging customer experience (CX) as the top growth engine for their business, but only a third of them feeling prepared to address it, it seems there is a lot of room for improvement. Bring AI to the Table. Customers have power, and companies have started to see the value of offering them a great experience.

CX 48

CX CRM Artificial Intelligence Invoicing 48

SurveySensum

FEBRUARY 14, 2024

By leveraging AI-enabled text analysis , SurveySensum turns qualitative feedback into actionable insights, enabling data-driven decisions and continuous improvement in the employee experience. Integrates seamlessly with Outlook, bringing most of the activities for performance management right into a user’s Outlook.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Callminer

AUGUST 1, 2017

Jack is also the founder and CEO of FM Outsource, an award winning digital customer service outsourcing solution, and a regular public speaker on customer service, customer experience, AI, and automation. Next would be AI. The most effective way for contact centers to increase efficiency is…”. One word… HIRING.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

NOVEMBER 23, 2023

Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc. But what makes Qualaroo one of the top NPS tools is the AI-powered analytics engine that lets you dig through the free-text responses in real-time using sentiment analysis and word cloud.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Callminer

APRIL 20, 2020

. “IDC predicted that 75% of software enterprises and independent vendors will include AI functionality in at least one application by 2018. Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. Keep quality at the forefront of your outsourcing considerations.

Legal 286

Legal Artificial Intelligence Engineering Government 286