DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Text & sentiment analysis . Text classification. SurveySensum.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Text Analytics. What to do when you receive text feedback in thousands? Text analysis comes to the rescue.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52