SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Go beyond NPS, CSAT, and CES surveys. Less survey customization – only NPS, CES, CSAT. Best features. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Can only do NPS, CES, CSAT surveys. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions. Implement regular NPS surveys to gauge customer loyalty and satisfaction. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. NPS, CES & CSAT surveys. There is no better free alternative to SurveyMonkey than SurveySensum. . And not just that. along with high-end data security measures.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

SurveySensum SurveySensum stands out as one of the best AI-enabled in-app feedback platforms, offering a comprehensive set of features that make gathering customer feedback and insights effortless. With a versatile array of survey options, including NPS , CES, CSAT, product feedback, onboarding, and more.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Zonka Feedback

OCTOBER 1, 2022

Do a good Sentiment Analysis of your customers and try to understand what they feel about the experience they get using your product and service. You can use metrics like NPS, CSAT, and CES to collect product ratings from customers. For instance, NPS survey responses can be divided into three categories, viz.,

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Easy setup of NPS dashboards for individual departments. With this businesses can tap into these insights and make informed decisions that benefit the organization.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

APRIL 21, 2023

In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. SurveySensum allows users to download survey results in various formats, such as CSV, PDF, or Excel, for further analysis or sharing. The details about their paid plans are available upon request.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

CSAT.AI

APRIL 5, 2023

Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc.,

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

OCTOBER 26, 2022

Omnichannel support. AI chatbot . SurveySensum is an end-to-end customer feedback platform that helps all sizes of businesses to launch NPS, CES, and CSAT surveys. It also highlights new responses received on the feedback and can categorize the responses with sentiment analysis. . Omnichannel support.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? Omnichannel feedback for better engagement. Sentiment analysis. SurveySensum offers pre-built templates for surveys like NPS, CES, and CSAT.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

SurveySensum

FEBRUARY 11, 2022

This AI-powered end-to-end customer experience management software is an ideal alternative to Medallia. The innovative text analysis extracts trends and patterns from feedback. . Only works for NPS, CES, CSAT surveys. The digital-first omnichannel feedback lets you capture feedback and assess every touchpoint with ease.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52