Zendesk

SEPTEMBER 21, 2023

Additional apps added in September: AI Prompt Pro (Support) uses AI to transform complex customer service interactions into concise summaries, and can be activated on-demand or automatically on ticket load– streamlining the response process. NPS and Survey (Support) helps you to take the most out of your interaction with customers.

Hospitality 52

Hospitality Hospitality Sentiment Analysis AI 52

CSAT.AI

SEPTEMBER 29, 2022

As we’ve stated CSAT and NPS are two often talked about (and argued about) metrics. appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Let’s go deeper into a few more customer success metrics. Customer Health Score (CHS).

Sentiment Analysis 106

Sentiment Analysis B2B B2C Customer Acquisition 106

Lumoa

AUGUST 8, 2023

By asking relevant and targeted questions, you can create a comprehensive picture of customer sentiment and gain valuable insights into what customers want from your brand. Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. SurveyMonkey lets you create surveys for measuring CSAT, employee engagement, NPS, market research, etc., SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

OCTOBER 11, 2023

Whether you’re looking to conduct customer experience, employee engagement surveys, product evaluations, 360-degree feedback, onboarding surveys, NPS in B2B , or CSI, SSI surveys for the automotive industry, SurveySensum stands out as a robust solution tailored to your business needs.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

CommBox

MARCH 26, 2023

Meanwhile, big tech players are busy integrating AI into their offerings. Microsoft has announced its “ AI co-pilot for the web ” incorporating ChatGPT’s capabilities into the Bing search engine. But what does this AI platform really mean for the world of customer experience and customer communication? What is ChatGPT?

CX 52

CX AI Sentiment Analysis Omnichannel 52

SurveySensum

DECEMBER 29, 2022

To analyze your WhatsApp survey feedback, Text and Sentiment Analysis is the best tool there is. . And if your chosen survey platform doesn’t offer the analysis, it’s time to switch the platform. Sentiment Analysis Tool. Also, you can sort the feedback in the crosstab, making the analysis easier. .

Sentiment Analysis 52

Sentiment Analysis NPS Touchpoint AI 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is an end-to-end feedback management tool that helps you launch all kinds of surveys such as NPS, CES, CSAT, onboarding, and feature adoption.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

SEPTEMBER 15, 2023

5) CustomerGauge NPS system Comprehensive customer tracking Easy to use Free trial available Contact CustomerGauge 4.6 (5) 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) It specializes in NPS, providing deep insights into customer preferences.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Intercom, Inc.

OCTOBER 22, 2020

This involves collecting, analyzing, and combining all the ways in which a customer shares their feedback with you: from the age-old NPS survey to review sites, tweets, Facebook messages, qualitative customer satisfaction surveys, and more. And this will be powered by the emergence of new, more sophisticated, AI-powered tools.

CX 218

CX Voice of the Customer Sentiment Analysis Close the Loop 218

SurveySensum

OCTOBER 4, 2023

It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers. With this invaluable tool, you can harness the power of real-time data analysis through automotive customer journey -based dashboards, enabling you to swiftly identify and address customer concerns.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JUNE 24, 2019

Things are ever pacing up in the telecom industry as technology is making it more customer-centric and the biggest reason behind is the dawn of Artificial Intelligence (AI). What is Net Promoter Score (NPS)? According to NPS Benchmark Report, telecom holds the lowest industry average. But why it’s crucial? Source: [link].

Net Promoter Score 40

Net Promoter Score Artificial Intelligence NPS Sentiment Analysis 40

SurveySensum

NOVEMBER 11, 2021

SurveySensum is an AI-powered end-to-end customer experience management platform that facilitates SMEs and growth-stage businesses to act effectively on your feedback. . It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Can only do NPS, CES, CSAT surveys. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Aquire

AUGUST 12, 2021

Invest in AI chatbots. AI chatbots can be the solution you need to never stop building customer relationships — even after hours. Another great thing about AI chatbots is that they can help onboard your new customers wherever they are. This is where you can take the help of AI-powered chatbots. Use sentiment analysis.

Customer Relationship 52

Customer Relationship Sentiment Analysis Social Media Omnichannel 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Increased Use of AI As AI technology increases its capabilities, it will directly impact chatbot quality.

Customer Experience 83

Customer Experience ML Social Media CX 83

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

The tool allows users to create industry-specific and objective-specific surveys like NPS, CSAT, CES , CSI, Onboarding, Feature Prioritization, and others. Not only that, the tool takes survey analysis to the text level with its AI-enabled text analysis software that enables you to gather and analyze data in real-time, with NO MANUAL CODING!

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Real-time feedback analysis gives you instant access to valuable feedback and enables prompt decision-making. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

InteractionMetrics

SEPTEMBER 14, 2020

Unfortunately, most companies rely on word clouds or AI-driven sentiment summaries (positive, negative, neutral) to show the content of their verbatims– instead of a scientific verbatims analysis. . An interactive dashboard that measures your verbatim content and gives you an ongoing sentiment analysis plan.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback Voice of the Customer 52

InteractionMetrics

SEPTEMBER 14, 2020

For the most part, instead of a scientific analysis of their verbatim comments, companies rely on word clouds or AI-driven sentiment summaries (positive, negative, neutral) to show the content of their verbatims. An interactive dashboard that measures your verbatim content and gives you an ongoing sentiment analysis plan.

Sentiment Analysis 52

Sentiment Analysis NPS Customer Feedback Voice of the Customer 52

Beyond Philosophy

AUGUST 15, 2019

Some examples are Net Promoter Score ® (NPS) or Customer Satisfaction surveys. Peppers recalls a consulting gig for a large public enterprise outside the US a few years ago that measured their NPS every month. Then, they used the strategic NPS as a metric of corporate performance. They weren’t.

Net Promoter Score 125

Net Promoter Score VOC CX NPS 125

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. NPS, CES & CSAT surveys. Qualaroo uses powerful AI analysis and research tools to gather feedback and generate insights from it. Best Features.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

CSAT.AI

JUNE 19, 2019

The post Contact Center Speak: QA Metrics and Terms Slideshow appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. That data empowers you to create great customer experience and save on contact center costs. qa-tools-process/(opens in a new tab).

Contact Center 52

Contact Center Sentiment Analysis AI Customer Experience 52

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. You can create surveys like NPS , CSAT, CES, etc, by using the in-built survey templates designed for all types of devices, including smartphones.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

SEPTEMBER 14, 2023

SurveySensum SurveySensum stands out as one of the best AI-enabled in-app feedback platforms, offering a comprehensive set of features that make gathering customer feedback and insights effortless. With a versatile array of survey options, including NPS , CES, CSAT, product feedback, onboarding, and more.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

JULY 27, 2022

Text & sentiment analysis. SurveySensum lets you analyze the responses using text and sentiment analysis to understand the emotions and trends behind each response. . Real-time updates, sentiment analysis, text analysis, etc, are some of its intuitive features. . Exceptional support team.

Sentiment Analysis 52

Sentiment Analysis Touchpoint Start-ups Customer Survey 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. AI tools can help automate and analyze customer feedback with much precision and uniformity while saving time and resources for companies.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Zonka Feedback

OCTOBER 1, 2022

Do a good Sentiment Analysis of your customers and try to understand what they feel about the experience they get using your product and service. You can use metrics like NPS, CSAT, and CES to collect product ratings from customers. For instance, NPS survey responses can be divided into three categories, viz.,

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Intercom

NOVEMBER 30, 2021

Reporting and AI-powered conversational insights. NPS, CSAT, and CES surveys: InMoment. You can connect InMoment with Intercom to empower your team to send NPS, CSAT, and CES surveys directly in the Messenger at relevant moments in your customers’ journey. It includes: Live chat. Proactive messaging. Integrated knowledge base.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

SurveySensum

MARCH 10, 2023

To prevent such negative outcomes, using tools such as Net Promoter Score (NPS) can help you actively gather and analyze customer feedback to improve customer retention and understand their experiences. But how does NPS help retain your customers? To effectively retain your existing customers, measuring NPS can be a game-changer.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

APRIL 21, 2023

In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. SurveySensum allows users to download survey results in various formats, such as CSV, PDF, or Excel, for further analysis or sharing. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Easy setup of NPS dashboards for individual departments. With this businesses can tap into these insights and make informed decisions that benefit the organization.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Zendesk

JANUARY 30, 2023

This metric—customer sentiment—can be captured and analyzed in a host of ways, from traditional tools such as CSAT and Net Promoter Score (NPS)® to AI-driven programs that parse large amounts of consumer language to identify tone and intent. What is customer sentiment analysis?

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Experience Investigators

OCTOBER 3, 2023

Text Analysis for CX Text analysis isn’t new, but it is becoming more and more reliable to understand our customers like never before. At their core, text analysis tools ingest written communication to assess if the language is positive, neutral, or negative.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Social Media Hospitality 98

Lumoa

MARCH 12, 2023

While most businesses today use NPS, CSAT, and other numbers to assess how happy their customers are, they miss a way to tell what actions will move the numbers up or down. Lumoa’s proprietary AI analyses all feedback and points you to the items that have the biggest impact on your KPIs. That’s exactly what Lumoa is for.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

CSAT.AI

APRIL 5, 2023

Chatbot : A type of conversational AI that provides self-service for customers through a messaging app or other text channel. Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level. Well known examples include ChatGPT and Bard.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97